Job Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

RESPONSIBILITIES:

Atlassian Cloud Administration

• Administer, configure, maintain, and optimize Jira, Confluence, and Jira Service Management within the Atlassian Cloud environment.
• Manage projects, workflows, permission schemes, notification schemes, issue types, screens, and custom fields.
• Ensure platform stability, performance, and adherence to established best practices.
• Assist in evaluating and implementing new Atlassian features and enhancements.

Jira Configuration & Process Improvement

• Design and maintain workflows, request types, forms, automations, and project configurations.
• Create and maintain dashboards, reports, filters, and metrics to support operational and management reporting.
• Partner with stakeholders to gather requirements and implement process improvements.
• Support Agile, ITSM, and business process workflows across multiple departments.

Jira Service Management (JSM)

• Configure and maintain service projects, portals, queues, SLAs, knowledge articles, and automation rules.
• Support incident, service request, change management, and asset management processes.
• Collaborate with service owners to improve service delivery and customer experience.
• Assist in the design and enhancement of employee and customer-facing service portals.

Confluence Administration

• Manage spaces, permissions, templates, and content organization.
• Develop and maintain knowledge management structures and documentation standards.
• Support integration between Confluence and Jira to improve collaboration and visibility.

Automation & Integrations

• Develop and maintain automation rules that streamline business and operational processes.
• Configure and support integrations between Atlassian products and third-party systems.
• Utilize REST APIs, webhooks, and Marketplace applications to extend platform capabilities.
• Identify opportunities to reduce manual effort through automation and workflow optimization.

User Support & Enablement

• Provide Tier 2 and Tier 3 support for Atlassian platform issues.
• Troubleshoot system, configuration, and workflow-related problems.
• Train users on platform capabilities and best practices.
• Create documentation and knowledge resources to improve self-service capabilities.

Platform Maintenance & Security

• Manage permissions, roles, groups, and access controls.
• Support audit, compliance, and security requirements.
• Monitor system health and usage trends.
• Participate in testing and deployment of new functionality and platform enhancements.

Qualifications

Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience.
• 4+ years of experience administering, designing, and supporting Atlassian platforms in enterprise environments.
• 4+ years of experience with Jira Service Management (JSM) and IT Service Management (ITSM) best practices.
• Deep expertise in Jira Cloud administration, workflow architecture, permissions, automation, and governance.
• Advanced experience with Confluence administration, knowledge management, and enterprise collaboration strategies.
• Strong experience designing and implementing enterprise-scale automations and integrations.
• Hands-on experience utilizing REST APIs, webhooks, and integration technologies.

Additional Information