We are looking for an Atlassian Administrator based in Latin America to work on a long-term project for one of our clients, a Fintech company based in Los Angeles, California.

Our client is on a mission to build products that level the financial playing field. Their banking app helps millions of members bank, budget, find work, build credit, and access up to $500 advances without paying a fee.

Responsibilities

• Administer and support Atlassian tools, including Jira Service Management, Jira Software, Confluence, and Jira Product Discovery (JPD).
• Collaborate closely with business stakeholders to understand real-world use cases and translate them into effective solutions.
• Design, configure, and optimize workflows, projects, and schemes within Jira to align with business processes.
• Manage and maintain Confluence spaces, ensuring structured, scalable, and user-friendly documentation.
• Provide hands-on configuration, troubleshooting, and continuous improvement of Atlassian environments.
• Act as a bridge between technical capabilities and business needs, ensuring solutions are practical and scalable.
• Implement best practices for governance, permissions, and system organization across Atlassian tools.
• Support ongoing system enhancements, integrations, and automation initiatives.
• Train and guide users on best practices to maximize tool adoption and efficiency.

Requirements

• Advanced Level of English.
• Hands-on experience administering Atlassian tools (Jira Service Management, Jira Software, Confluence, and JPD).
• Demonstrated track record of working directly with business stakeholders on real-world use cases.
• Strong ability to translate business requirements into workflow design, project configuration, and scalable solutions.
• 5+ years of experience in Jira configuration, including project setup (boards, schemes, custom fields), workflow design and management, automation rules (global and project-level), and dashboards and filters.
• Experience with JSM service project administration and Jira native forms.
• Familiarity with marketplace apps (evaluation and implementation).
• Solid understanding of Confluence structure, content organization, and collaboration best practices.
• Comfortable working both in technical administration and cross-functional collaboration environments.
• Strong problem-solving skills with a focus on practical, user-centered solutions.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Bonus Points

• Bachelor’s Degree in Computer Science, Systems Engineering or related fields.

What we offer

• Compensation in USD
• Paid time off
• Cool clients and products
• Work with great engineers

4tech