Job Description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Please note this role is seasonal and approximately 12 weeks. Available shift:

• 8:00 AM to 5:00 PM ET Monday-Friday

Job Duties & Responsibilities

Back Office Case Management & Resolution

• Complete assigned back-office work queues to resolve Athlete issues efficiently and accurately. This includes but is not limited to gift card support, DSG T2 assignment groups, and department owned inboxes.
• Maintain accurate and detailed documentation for all interactions.
• Correspond with Athletes via email, providing timely follow-up and ensuring all interactions are fully resolved.
• Ensure all SLAs and productivity expectations for backlog and queue management are met completing at least 50 interactions per day.

Cross-Functional Partnership

• Collaborate with internal supervisor team to resolve complex issues.
• Communicate via email and internal platforms to gather information and drive resolution.
• Share insights and trends weekly with supervisors to improve processes and athlete experience.

Team Engagement & Continuous Improvement

• Participate in team meetings, trainings, and process improvement initiatives.
• Contribute ideas to enhance back-office workflows and overall athlete satisfaction.

QUALIFICATIONS:

• High school diploma or equivalent
• <1 year of experience in administrative support, customer service, retail, or operations preferred
• Proficiency in Microsoft Office (Outlook, Teams, Excel)
• Experience with CRM tools, order management systems, and shipping platforms (e.g., FedEx, UPS) preferred
• Ability to navigate multiple systems simultaneously
• Strong attention to detail and ability to manage high-volume workload
• Effective written communication skills for internal and documented interactions
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and meet deadlines in a structured environment
• Team-oriented mindset with a focus on collaboration
• Adaptability in a fast-paced, process-driven environment

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VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!