Job Description

athenaCollector Training & Support Specialist

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

Provides our MDVIP-affiliated physician practices athenaCollector training and support to optimize their revenue cycle performance. Requires the ability to develop an understanding of each practice’s system set-up, office workflow, and practice goals to make innovative recommendations to further ensure their ongoing success. Support and training is provided telephonically, over email communication, as well as via web-based screen sharing sessions.

Key Competencies

Revenue Cycle Subject Matter Expertise

Serves as a subject matter expert in revenue cycle management by maintaining current knowledge of system capabilities, payer requirements, and workflows, and providing accurate, timely, and strategic guidance that supports operational efficiency and revenue optimization.

Relationship Management

Consistently develops, strengthens, and maintains positive, professional working relationships with internal staff, vendors, and affiliated physician offices, as evidenced by effective collaboration, timely issue resolution, and positive stakeholder feedback.

Key Responsibilities

Provides initial AthenaCollector training to physicians adopting AthenaCollector (50%)

• Delivers comprehensive training following the established curriculum, demonstrating revenue cycle best practices, and recommending workflow enhancements to optimize financial performance and operational efficiency.
• Monitors enrollment and credentialing progress throughout the transition and provides proactive guidance and support to ensure timely activation and minimal disruption to revenue.
• Reviews post-go-live workflow dashboards to identify trends, address gaps, and reinforce best practices to support successful adoption.

Assesses, trains, and supports existing AthenaCollector practices to optimize performance (20%)

• Evaluates ongoing training and support needs of existing practices and delivers targeted education based on practice performance, requests, and identified opportunities.
• Analyzes billing and revenue cycle metrics to identify trends, gaps, and opportunities for workflow improvement and revenue optimization.
• Serves as a subject matter expert and primary resource for AthenaCollector workflow support, optimization, and issue resolution.

Completes administrative responsibilities associated with training and support activities (10%)

• Maintains accurate and timely documentation in Salesforce, including training checklists, outcomes, and recommended follow-up actions.
• Enters and manages cases and tasks to ensure proper tracking, accountability, and resolution of all training and support activities.

Provides team and organizational support (10%)

• Communicates critical insights, trends, and operational updates to leadership to support informed decision-making and continuous improvement.
• Develops and distributes approved communications and educational materials to network physicians to reinforce best practices and key initiatives.

Participates in ongoing professional development and maintains required certifications (10%)

• Maintains and enhances professional knowledge through continuing education, self-study, and organizational training opportunities.
• Obtains and maintains AthenaCollector certification and proficiency.
• Remains current on payer requirements, regulatory changes, and pay-for-performance program updates to ensure compliance and optimal practice performance.

Requirements

Required Qualifications:

• Associate degree in a relevant discipline from two-year college or university and at least two years practice management software experience required; or equivalent combination of education and experience where two years of related experience equals one year of schooling.
• Solid understanding of the medical revenue cycle billing process required.
• Microsoft Outlook, advanced capabilities
• Microsoft Office Suite, intermediate capabilities
• Must be able to pass and maintain athenaCollector certification within designated timeframe.

Preferred Qualifications:

• Experience with athenaCollector highly desirable.
• Solid understanding of billing concepts highly desirable.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.