Job Description

We are hiring AYS "At Your Service" Agents!

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

As an At Your Service (AYS) Agent, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office and room service operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.

Key accountabilities include:

Provide the highest quality of service to guests and fellow associates at all times.

Pre-arrival and reservation preparation.

Room blocking, upgrading and rooms inventory support.

Group, sales and inventory support.

Chat, messaging and guest case management.

Incident handling and documentation.

Restaurant reservations and manning the phone.

Take in-room dining orders.

Coordinate amenities for guest rooms.

Process payments.

Support service recovery communication.

Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

YOUR STORY

An experienced customer service professional with a minimum of one year of experience in a similar role in a similar hotel property.

A Hospitality or Tourism program graduate or degree holder.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.

Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.

An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.

Able to work well under pressure and enjoy a fast-paced environment.

An excellent communicator who values teamwork and collaboration.

Able to work a variety of shifts, including mornings, evenings, weekends and holidays.

Physically able to sit or stand for long periods of time.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!