*Proficiency in English is a must and conversational Japanese is beneficial
*Must have Japanese citizenship or Eligible 'Work in Japan permit' / COE holder
Join our At Your Service team where you will be the central point of contact for guest requests and inquiries. Your ability to anticipate needs and provide prompt solutions will enhance guest satisfaction and loyalty. Operate the hotel switchboard, process guest wake-up calls, and direct calls to the appropriate departments with efficiency and professionalism. Accurately receive, record, and relay messages, ensuring prompt follow-up and resolution of guest requests. Log and track all service requests using the property's system, coordinating with relevant teams such as Bell Services, Housekeeping, and Engineering to provide seamless service. Offer detailed information about room features, hotel amenities, and local attractions to enhance the guest experience. Assist with processing room service orders, providing menu recommendations, and recording transactions in the point-of-sale system.
Established in 1966, HMI Hotel Group has grown to own and operate a diverse portfolio of 46 properties all across Japan offering a range of brands in a way to meet and exceed the guests expectations. Under the principle Life is a Journey, our properties are classified into 7 brands: Creston Hotels, Crown Palais, Seapark & Greenpark Resorts, HMI Ryokans, Hotel Wellness, Top Wellness, and Pearl City.
With over 13.7 million guests each year and over 5000 employees, HMI Hotel group is the 8th largest hotel chain in Japan. HMI has advanced both regional and national tourism efforts in Japan through the National Tourism Policy Framework Committee by contributing to the development of local tourism infrastructure. Throughout the years, HMI Hotel Group has been granted numerous Industry, Travel and Tourism awards in recognition of its contribution to communities across Japan.
