Job Description
Job Duties
- Manage and grow an effective Patient Ambassador program to support the marketing and communications needs of the Foundation for the purpose of inspiring donors to support Connecticut Children’s through philanthropy.
- Assess effectiveness of and retain current patient ambassadors/families.
- Identify, thoroughly vet and recruit new patient ambassadors/families.
- Establish a secure, shared and effective system to track current and former patient ambassadors.
- Create and implement internal standards for the fair and effective deployment of patient ambassadors for external marketing/event support activities.
- Develop materials and provide training to aid patient ambassador families in the knowledgeable execution of their volunteer roles.
- Serve as liaison to the wider Medical Center community for patient ambassadors/families engagement with the Foundation.
- Receive, assess and coordinate all Foundation requests for patient ambassador appearances in connection with fundraising events.
- Assist with donor recognition events, endowed position installations and naming dedications.
- Manage the Foundation’s Mini Internship program and develop other high-impact donor engagement initiatives.
- Assist with donor acknowledgement using timely, effective, appropriate and consistent methods.
- Perform other duties as requested.
Supervisory Duties (if applicable)
No formal supervisory duties currently exist, however, the Assistant Director may have the opportunity to supervise college-level interns at various times of the year
Minimum Education and Experience Required
Education Required: Bachelor's Degree Required
Experience Required: minimum three years experience in donor relations, development, stewardship, advancement services or related field. Previous experience interacting with donors required.
License and/or Certification
None
Knowledge, Skills, and Abilities
Knowledge of:
- Microsoft Office, especially Word, Excel and Publisher.
- Adobe Acrobat DC pro
- Publicly licensed video creation software (i.e. Canva, Filmora, iMovie)
- Salesforce or similar CMS.
Skilled at:
- Clear and compelling, donor-centric writing, for both business communications and stewardship/impact reports.
- Using shared resources and technology to plan, organize and execute complex events and activities.
- Building and sustaining positive relationships with patient families for the purpose of activating them in support of fundraising and stewardship activities.
Ability to:
- Manage multiple, complex project simultaneously.
- Communicate, verbally and in writing, in a clear, professional and appropriate manner with clinical staff, colleagues, donors, parents and patients.
- Think creatively and execute projects to surprise and delight donors.
Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.
