Job Description

Role: Assistant Manager – Employee Experience

Experience: 12–15 Years
Location: India (BFSI Preference)

Role Purpose

The Assistant Manager – Employee Experience will drive end-to-end benefits strategy, payroll governance, and employee experience initiatives. The role requires balancing compliance rigor with experience excellence, while leading automation and transformation efforts across HR operations.

Key Responsibilities

1. Benefits Strategy & Administration

• Develop and implement a comprehensive benefits strategy aligned with organizational goals and market benchmarks.
• Manage vendor relationships (insurance providers, meal benefit vendors, etc.) to ensure cost efficiency and service quality.
• Lead annual benefits review cycles and recommend enhancements to leadership.
• Ensure benefits programs comply with regulatory requirements through regular audits and policy updates.
• Drive automation in benefits administration including enrollment, claims processing, and employee self-service tools.
• Collaborate with HRIS/IT teams to integrate systems for seamless benefits management and real-time data access.
• Continuously assess and enhance benefits programs through employee feedback, benchmarking, and innovation.

2. Payroll Governance & Compliance

• Partner with payroll stakeholders to ensure timely and accurate statutory account setup (PF, Gratuity, etc.).
• Establish strong controls and processes for payroll documentation and statutory compliance.
• Ensure adherence to Indian labor laws and provide guidance during statutory audits.
• Conduct periodic internal audits to identify and mitigate compliance risks.
• Coordinate with internal/external auditors and ensure closure of audit findings.
• Monitor payroll vendor SLAs and ensure delivery against agreed standards.
• Maintain accurate records of payroll transactions and statutory filings.
• Act as escalation point for complex payroll compliance issues and regulatory queries.
• Train HR and payroll teams on compliance updates and best practices.

3. Employee Experience Strategy & Team Leadership

• Design and implement employee experience strategies aligned with organizational priorities.
• Lead and mentor HR operations team to ensure capability building and high performance.
• Track and improve HR operations KPIs through continuous process enhancements.
• Act as escalation point for complex employee lifecycle issues.
• Represent Employee Experience in cross-functional leadership forums.

Operating Environment & Stakeholder Management

• Collaborate across all organizational levels, influencing stakeholders effectively.
• Build strong internal and external networks to drive engagement and transformation initiatives.
• Partner with PICG teams (PABP, Talent Acquisition, etc.) to ensure seamless employee journeys.
• Ensure timely and effective resolution of employee and new joiner queries.
• Drive high-quality onboarding and employee interaction experiences.

Problem Solving & Innovation

• Champion digitization and automation initiatives within HR operations.
• Leverage emerging technologies to enhance efficiency and employee experience.
• Drive innovative solutions for process optimization and resource utilization.
• Prioritize and delegate effectively to manage multiple responsibilities.

Decision-Making Authority

• Provide policy clarification and interpretation to employees and stakeholders.
• Manage employee queries through structured FAQs and resolution frameworks.

Knowledge, Skills & Experience

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field.
• 12–15 years of experience in HR Operations/Employee Experience (BFSI preferred).

Technical Expertise

• Strong understanding of India labor laws and statutory compliance.
• Experience with HR systems (preferably Oracle Fusion, HRIS platforms).
• Proficiency in MS Excel and PowerPoint.
• Familiarity with Electronic Document Management Systems (EDMS).