Job Description

Assistant General Manager/AGM

You are a Hospitality Professional working your way up the ladder of success. You have earned the trust of the General Manager to oversee a team which delivers operational excellence. As the GM’s “go to” manager, you are a leader working every day to ensure guests are wowed by a caring, well-trained and highly motivated staff. In the role of Assistant General Manager, you will:

• Oversee Hotel Operations – Other managers and supervisors will report to you either directly or indirectly and it is your job to know how to deliver a safe and guest centric environment, a positive employee experience and a bottom line that meets or exceeds expectations.

• Walk the Talk – walk those parts of the hotel you are in charge of every day. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. Talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you.

• Be a Finance Guru – set your departments’ standards, policies and procedures and then keep a pulse on operational and financial performance. Actively participate in the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience.

• Be a Visionary – let your passion for your hotel inspire your staff so they work as a great team of individuals dedicated to do their best.

• Be the Manager on Duty – taking charge of the property when required and training your team – especially third shift – to step into that role as needed.

Job Requirements

This role requires at least four years of progressive experience in a hotel ore related field. A 4-5-year college degree in Hospitality or Business Management preferred together with prior hotel management experience in the Food & Beverage and Rooms areas. Candidate must have proven leadership and management skills. To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and hotel management as well as the ability to evaluate and select among alternative courses of action quickly and accurately. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently - with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing or walking, often required. This role will require the ability to bend, stretch, stoop and reach repeatedly without difficulty, while working under variable temperatures and noise levels, both outdoors and indoors, and around chemicals, fumes, odor hazards, dust and mite hazards.