Job Description

• Support the daily operations of the In-House Marketing department to achieve tour flow and business objectives.
• Recruit, train, coach, and develop a team of sales-oriented marketing professionals.
• Conduct regular team meetings focused on performance, engagement, recognition, and development.
• Create and implement strategies to increase tour flow and maximize marketing opportunities throughout the year.
• Monitor and drive departmental performance metrics, including tour production, penetration rates, and guest satisfaction scores.
• Deliver exceptional service by resolving owner and guest concerns in a timely and professional manner.
• Conduct performance evaluations and provide ongoing coaching, counseling, and development plans to improve team effectiveness.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Partner with resort operations and sales leadership to support site goals and create a seamless guest experience.
• Analyze business trends and performance data to identify opportunities for continuous improvement.
• Required: Previous Timeshare Marketing experience.
• Minimum one year of leadership, management, or supervisory experience in a timeshare marketing environment preferred.
• Strong customer service and relationship-building skills.
• Proven ability to motivate, coach, and develop high-performing teams.
• Proficiency with Microsoft Office Suite and web-based reporting systems.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to interpret data, identify trends, and develop action plans to improve business performance.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate and communicate with all levels of the organization.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays as business needs require.