Job Description

At Hilton Grand Vacations, our goal is simple: to help our Owners and Guests create memorable vacation experiences that last a lifetime. As a leader in the vacation ownership industry, we are committed to fostering a culture of excellence, innovation, and professional growth. We believe our Team Members are our greatest asset, and we invest in their success through career development opportunities, comprehensive benefits, and a collaborative work environment.

The Assistant Manager, In-House Marketing plays a critical role in supporting the day-to-day operation of the marketing team, driving tour production, developing talent, and ensuring a world-class guest experience. This position partners closely with site leadership to execute business strategies, achieve performance goals, and maintain compliance with company standards and procedures.

Hilton Grand Vacations is an equal opportunity employer and is committed to fostering an inclusive workplace where all Team Members are valued and respected. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

• Support the daily operations of the In-House Marketing department to achieve tour flow and business objectives.
• Recruit, train, coach, and develop a team of sales-oriented marketing professionals.
• Conduct regular team meetings focused on performance, engagement, recognition, and development.
• Create and implement strategies to increase tour flow and maximize marketing opportunities throughout the year.
• Monitor and drive departmental performance metrics, including tour production, penetration rates, and guest satisfaction scores.
• Deliver exceptional service by resolving owner and guest concerns in a timely and professional manner.
• Conduct performance evaluations and provide ongoing coaching, counseling, and development plans to improve team effectiveness.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Partner with resort operations and sales leadership to support site goals and create a seamless guest experience.
• Analyze business trends and performance data to identify opportunities for continuous improvement.
• Required: Previous Timeshare Marketing experience.
• Minimum one year of leadership, management, or supervisory experience in a timeshare marketing environment preferred.
• Strong customer service and relationship-building skills.
• Proven ability to motivate, coach, and develop high-performing teams.
• Proficiency with Microsoft Office Suite and web-based reporting systems.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to interpret data, identify trends, and develop action plans to improve business performance.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate and communicate with all levels of the organization.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays as business needs require.