Job Description

Asst IT Officer

Department: Guest Svc - IT

Employment Type: Fixed Term Contract

Location: Global

Reporting To: IT Officer

Key Responsibilities

• Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.
• Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.
• Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
• Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.
• Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.
• Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.
• Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.
• Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.
• Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.
• Provides assistance and training for IT systems as needed.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Skills, Knowledge & Expertise

• Minimum of two years’ experience in a similar role supporting a user network.
• A degree in Computer Science or a related field is preferred.
• Strong verbal and written communication skills in English.
• Proven ability to perform well under pressure while maintaining a positive and professional attitude.
• Solid technical writing skills to effectively communicate with second-level support and document systems as needed.

• A strong understanding of exceptional guest service, with a genuine desire to deliver outstanding experiences.
• Highly motivated to excel in all aspects of the role.
• A personable communicator with excellent interpersonal skills and a warm, friendly, and caring demeanor.
• A natural ability to surprise and delight guests, enhancing their cruise experience at every opportunity.
• Committed to fostering courteous and professional relationships within a diverse and multicultural team environment.

Job Benefits

• A competitive salary package.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.