Job Description

Mӧvenpick Hotel & Residences Riyadh

The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper in overseeing the daily operations of the Housekeeping and Laundry departments. This position ensures that guest rooms, public areas, and back-of-house spaces meet the impeccable 5-star cleanliness, hygiene, and aesthetic standards required by the Mövenpick brand. By mentoring a diverse team and coordinating closely with Front Office and Engineering, you will help deliver Mövenpick's signature "heartfelt care" to every guest.

Key Responsibilities

1. Operational Excellence & Quality Control

• Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
• Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.
• Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.

• Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.

2. Team Leadership & Talent Development

• Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, promoting a positive "Yes I Can!" team culture.
• Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.

• Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.

• Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Saudi labor laws.

3. Inventory Management & Cost Control

• Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
• Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
• Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.

4. Guest Experience

• Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.

• Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.

Qualifications

• Education: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• Experience: 3 to 5 years of progressive housekeeping experience in a 4-star or 5-star hotel, with at least 1–2 years in a supervisory or assistant managerial capacity.

• Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.

• Local Knowledge: Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong plus.

Additional Information

Skills & Competencies

• Technical Proficiency: Strong working knowledge of Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel, Word).

• Leadership: Exceptional team management skills with a proven ability to lead and adapt in a high-pressure, fast-paced environment.

• Communication: Fluent in English (both written and spoken). Communication skills in Arabic are considered a highly valuable asset for coordinating with local vendors and staff.

• Attention to Detail: An uncompromising eye for cleanliness, premium flower/aesthetic arrangements, and strict sanitation protocols.