Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Inspire and motivate the team to create ridiculously personal experience with every guest.
• Communicate goals and strategies clearly.
• Planning and organization of front of the house operations.
• On the floor support for the team.
• Scheduling and purchasing.
• Manage the recognition and employee engagement program within the department.
• Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
• Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
• Train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required of a 5 star and 5 diamond resort.
• Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
• Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
• Must have 3+ years luxury hotel Front Office operations experience, with at least 2 years as a Front Office Supervisor or 1 year as a Front Office Manager.
• Experience managing a team of 15+ people.
• Forbes Audit experience is a must.
• Hospitality Bachelor's Degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
• Ability to verbally communicate effectively and professionally.
• Trainer level of expertise in Opera and solid experience with MSFT office
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Salary range: $65,000.00 USD - $75,000.00 USD annually
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
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InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
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