Job Description

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global clients?

If this sounds like you, we want you on our team!

Sutherland is now hiring individuals who are passionate to start/ build their career in the BPO Industry.

Job Title: Sr Associate

Role & Responsibilities:

1. Reviewing and analyzing claim form 1500 to ensure accurate billing information

2. Utilizing coding tools like CCI and McKesson to validate and optimize medical codes

3. Familiarity with payer websites to verify claim status, eligibility, and coverage details

4. Expertise in various medical specialties such as cardiology, radiology, gastroenterology, pediatrics, emergency medicine, and surgery

5. Proficiency in using CPT range and modifiers for precise coding and billing

6. Working with Clearing House systems like Waystar and other e-commerce platforms for claim submissions

7. Conducting voice-based communication with payers and medical staff to resolve billing discrepancies and facilitate claims processing

Qualifications

Skills Required:

1. Should be a complete Graduate

2. Minimum of 2 years of experience in physician revenue cycle management and AR calling

3. Basic knowledge of claim form 1500 and other healthcare billing forms

4. Holding experience in medical coding tools such as CCI and McKesson is an added advantage

5. Familiarity with payer websites and their processes

6. Expertise in specialties including cardiology, radiology, gastroenterology, pediatrics, orthopedics, emergency medicine, and surgery is also an added advantage

7. Understanding of Clearing House systems

8. Excellent communication skills

9. Comfortable to Work in Night Shifts.

10. Ready to join immediately or within 15 days’ notice period

Additional Information

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to:

TAHelpdesk@Sutherlandglobal.com