Job Description

Associate Client Services Representative

Are you detail-oriented, organized, and interested in building a career in customer service, revenue support, and print operations? If you enjoy supporting a team, managing information accurately, and helping ensure customer and production needs are completed on time, this could be a great opportunity for you.

At Thomson Reuters, the Associate Client Services Representative provides essential administrative and operational support to the Customer Service team within Print Operations. This entry-level role helps maintain accurate order information, support invoicing and revenue-related activities, manage files and documentation, track key ship dates, and assist with shipping documentation.

You will work closely with Client Service Representatives, Production Account Coordinators, Revenue, Shipping, and other internal teams to help ensure customer requests, production updates, and order documentation are processed accurately and efficiently.

About the Role

In this opportunity as a Associate Client Services Representative , you will:

• Support the Customer Service team with administrative and operational tasks related to customer orders, print jobs, revenue activities, and production workflows.
• Assist with Revenue in the App activities by entering, updating, reviewing, and maintaining accurate order, revenue, or billing-related information within applicable systems.
• Support invoicing processes by helping verify order details, job information, pricing support documentation, shipping information, and other required data needed for accurate and timely invoicing.
• Help manage samples and surge table activities by tracking sample requests, updating applicable logs or tables, communicating status updates, and ensuring information is organized and available to the appropriate team members.
• Maintain accurate file management and Insite management processes, including uploading, organizing, naming, updating, and retrieving customer files, production files, proofs, specifications, documentation, and related job materials.
• Review and update ship dates by using the Must Ship Date list provided by internal partners and entering or updating those dates for Customer Service Representatives in applicable systems or tracking tools.
• Assist with OSI shipping documentation by preparing, organizing, reviewing, and routing shipping documents to support accurate and timely order fulfillment.
• Maintain accurate records of job details, documentation updates, ship dates, invoice support information, customer files, and internal communications within SAP, Insite, shared files, spreadsheets, or other business systems.
• Partner with Client Service Representatives, Production Account Coordinators, Revenue, Shipping, Scheduling, and Production teams to help ensure information is complete, accurate, and available when needed.
• Monitor assigned task lists, shared inboxes, tables, reports, or queues to help ensure work is completed within expected timelines.
• Identify missing, incomplete, or unclear information and escalate questions to the appropriate Client Service Representative or internal contact for follow-up.
• Provide status updates to internal team members regarding documentation, ship dates, files, invoices, samples, or other assigned support tasks.
• Follow established procedures, naming conventions, data entry standards, documentation requirements, and customer service expectations.
• Support process consistency by helping keep spreadsheets, logs, customer files, system records, and documentation repositories current and organized.
• Contribute to a positive team environment by communicating proactively, asking questions, sharing updates, and supporting team members during peak demand periods.
• Assist with additional administrative, operational, customer service, revenue support, or special project work as requested.

About You

You're a fit for the role of Associate Client Services Representative if you have the following required qualifications:

• Strong attention to detail and commitment to entering, reviewing, and maintaining accurate information.
• Good verbal and written communication skills, with the ability to ask clear questions, provide updates, and communicate professionally with internal team members.
• Strong organizational and time management skills, with the ability to manage multiple tasks, follow up on details, and meet deadlines.
• Ability to follow established processes, work instructions, checklists, and documentation standards.
• Comfort working with spreadsheets, shared files, email, business systems, and digital documentation tools.
• Basic analytical and problem-solving skills, including the ability to identify missing information, inconsistencies, or potential issues and escalate appropriately.
• Ability to collaborate effectively with Client Service, Revenue, Shipping, Production, Scheduling, and other internal teams.
• Willingness to learn print operations, order management, invoicing support, shipping documentation, file management, and customer service processes.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work in a fast-paced operational environment while maintaining accuracy and professionalism.
• A proactive, dependable, and team-oriented mindset.
• Commitment to upholding company policies, client service standards, quality expectations, confidentiality requirements, and data accuracy standards.

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $39,900 USD - $74,100 USD.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com