Job Description

• Possess an understanding of payment processing, regulations and processes and uses his/her knowledge in relevance to merchant onboarding and configuration

• Complete understanding of policy and procedures related to onboarding of POS/ECom merchants and ensure adherence to policy

• Understanding pre-screening of Merchant Agreements, KYC documents, Trade license, MOA, performing of system related checks etc. and raise exceptions if any

• Merchant communication and issue resolution are done on time and timely follow up and closure is done to issues.

• Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.

• Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list

• Ensure the documents are completed in all respects

• Perform all system related and negative checks

• Raise exceptions and seek compliance approval wherever required

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

• 1-3 years of cards domain/multi-discipline banking experience.

• Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills

• Strong knowledge on MS Office tools, MIS reporting and analysis

• Hands on experience in any card management system