Job Description

• Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.

• Ensure timely respond and communication with merchants with appropriate updates.

• Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.

• Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.

• Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.

• Monitor daily MIS, Business MI & productivity sheets on a daily basis.

• Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.

• Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.

• Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list

• Ensure the documents are completed in all respects

• Perform all system related and negative checks

• Raise exceptions and seek compliance approval wherever required

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

• 1-3 years of cards domain/multi-discipline banking experience.

• Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills

• Strong knowledge on MS Office tools, MIS reporting and analysis

• Hands on experience in any card management system