Job Description

Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu.

Role Purpose

We are currently seeking an experienced individual to join in the role of Associate Vicepresident, Transformation & Investment. This is a role within HSBC’s Global Payments Solutions (GPS) business, based in Mexico City.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 50 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

Transformation & Investment is a practice in GPS to administrate Technology Investment Portfolio. In this role, you will:

• Manage the administration of the technology investment portfolio for GPS.
• Track portfolio performance, budget allocation, and project progress.
• Support portfolio-related activities, including reporting and stakeholder communication.
• Implement and maintain robust issue tracking for all operational and product-related matters.
• Ensure timely identification, escalation, and resolution of issues in close collaboration with the product team.
• Communicate status and outcomes to stakeholders and drive continuous improvement.
• Support as a back up of the team for different activities such as: Product Governance, Commercialisation and, Refund and Digital signature processes

To be successful in this role you should meet the following requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• Minimum 2 - 3 years’ experience in product management, product governance, portfolio management, or similar roles.
• Experience working with Agile methodologies, HSBC Change Framework, and project management.
• Strong understanding of transparency regulations and HSBC product governance frameworks.
• Experience working with regulatory bodies such as CONDUSEF or Ombudsman offices.
• Excellent analytical, organizational, and communication skills.
• Proven ability to manage multiple priorities and stakeholders effectively.
• Advanced skills in data analysis and reporting, including proficiency with Excel, Power BI, or similar tools.
• Strong attention to detail and ability to interpret complex product and contract data.
• Experience in process optimization and workflow automation.
• Ability to synthesize information and present actionable insights to senior stakeholders.
• Familiarity with risk assessment and issue tracking systems.
• Demonstrated problem-solving skills and a proactive approach to identifying and resolving operational challenges.
• Willingness and ability to support critical activities outside of standard working hours, as required by business needs or in response to urgent operational matters.
• Proficiency in Spanish and English; Portuguese is desirable.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.