Job Description

The Associate Vendor Manager is responsible for guiding vendors through our recruitment and certification program, including documents signature and collection, testing, rate negotiation and systems maintenance.

• Provide on-the-job support to the Vendor Management team

• Be knowledgeable of the needs and requirements of the internal Production departments

• Become familiar with translation directories and sourcing tools

• Help with proactively recruiting new resources for different types of services, to expand the company’s database of external vendors

• Test recruited vendors according to specialized skill-sets, following the company’s testing and onboarding documented process and using the required platforms

• Negotiate preferred rates with onboarded vendors according to company, department or project needs

• Promote newly recruited and tested vendors to the appropriate Production teams for use on live projects and to Internal Linguists’ teams for training opportunities

• Assist Production and Sales teams on a daily basis with vendor onboarding and certification-related issues and questions

• Establish and maintain excellent relationships with contract vendors, Production staff and internal teams globally

• Help vendors with any issues or questions they may have, as well as ensure good communication between external collaborators and internal employees

• Assist with administration tasks as required by the team

• Discuss with the direct manager to find a viable means of making processes more efficient

• Proactively seek additional tasks and duties to benefit TransPerfect as a whole

• Research and understand all industries that TransPerfect markets to, including industry leaders, current events and any other pertinent data

• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Requirements

REQUIRED SKILLS:

• Strong organizational skills with attention to detail

• Ability to support multiple requests by keeping accurate and up-to-date tracking

• Ability to maintain and update vast amounts of information accurately

• Ability to negotiate rates according to pre-defined budgets

• Effective time management and ability to adhere to schedules and deadlines

• Ability to prioritize activities on a daily basis to accomplish request steps effectively and efficiently

• Strong written and verbal communication skills in English

• High sense of urgency

• Good interpersonal skills in a public-facing setting

• Show accountability in their daily work

• Proactive in anticipating needs or issues, as well as supporting the team

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum Bachelor’s degree or equivalent

DESIRED SKILLS AND EXPERIENCE:

• Experience in negotiation and persuasion

• Customer service experience.