Job Description

Associate Vendor Management Specialist

Monday-Friday 8am-5pm

Hybrid

Any CSC office or open to Remote if not within distance of a CSC office.

We are seeking a talented and highly motivated individual to join our team working in a fast-paced, dynamic environment, which encourages collaboration, participation, and creative thinking.

An Associate Vendor Management Specialist (CNA) with a focus on business licensing will have oversight of project management, conflict resolution, issuing offices relations, analyzing data and metrics, and maintaining operating systems.
As a team member, you will also help to resolve both technical and jurisdictional issues that arise daily.

Your Individual Responsibilities Will Include:

• Building and maintaining business license knowledge
• Researching issuing office ordinances and fee schedules
• Manage data systems: SharePoint, Salesforce, Client Portfolio, Knowledge Core
• Exceptional CLS Business License Knowledge
• Ability to analyze business license portfolio data
• Communicate with jurisdictional offices at the federal, state, county, and local level to determine licensing and additional requirements
• Manage high-volume workload to ensure no missed deadlines
• Delegate assignments and tasks effectively and set deadline expectations
• Building and maintaining strong interdepartmental and external issuing office relationships
• Analyzing business processes to identify available improvements or gaps. Create and own business process maps
• Flexibility and Agility in adapting to team’s needs
• Examines data to grasp issues, draw conclusions, and solve problems
• Active participation in weekly CNA and other team calls, including leading and scheduling meetings, and identifying and brainstorming agenda items
• Ability to proactively manage and complete unscheduled special projects as needed
• Partner with Change Management and various business leaders to ensure operational readiness and facilitate internal adoption
• Work to ensure that business process outcomes are in harmony with an organization’s strategic goals and enterprise design
• Developing and successfully completing yearly shared goals
• Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
• Extensive Business License Knowledge
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Problem-solving skills
• Ability to follow instructions; strong attention to detail and accuracy are critical
• Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
• Ability to identify, time-manage, and complete assignments
• Ability to self-evaluate performance
• Adaptability: willingness and ability to command new skills and responsibilities when necessary
• Proven history of achievement and strong performance
• Effective written and verbal communication skills
• Ability to work independently with minimum oversight and function as part of a team and across teams
• Effective time management and strong prioritization skills
• Strong critical thinking skills, both proactive and reactive
• Strong researching skills
• Strong computer skills including proficiency in Microsoft Office and Excel with the ability to integrate information from multiple sources quickly and accurately
• Ability to actively engage in group calls

Qualifications Include:

• Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
• Extensive Business License Knowledge
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Problem solving skills
• Ability to follow instructions; strong attention to detail and accuracy are critical
• Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
• Ability to identify, time-manage and complete assignments
• Ability to self-evaluate performance

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CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.