Job Location: Mexico City, Mexico
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger.We’rea company of people who like to forge our own path and leave the world better than we found it. Whobelievethat what makes us different makes usstronger.Soadd your voice. Make an impact. Find your fit — and your future.
Since 1853, Levi Strauss & Co. has been obsessed with innovation to meet people's needs. We invented the first bluejeanand we keep reinventingwhat'spossible. A companydoesn'tlast 170 years by standing still. It endures by putting the consumer at the center of everything.
We’relooking for an AI-fluent Associate UX Researcher to join our Consumer Insights team and help us understand what our consumers truly need. This role is ideal for a researcher who is comfortable incorporating AI-assisted tools into their workflow to support activities such as synthesis, documentation, analysis, and insight communication — while applying strong human judgment and research rigor.You’llhelp raise the UX bar across our eCommerce platforms and native apps, informing the digital shopping experience for one of the most iconic brands on the planet.
You will partner closely with Product Management and UX Design to ensure the voice of the consumer drives discovery, development, and optimization of our digital and omnichannel experiences. You will report to the Director of Consumer Insights and work remotely from Mexico City.
About the Job
Research Execution & AI-Fluent Practice
Support the planning and execution of mixed-methodsexecution of mixed-methods research across web and app experiences, including usability testing, interviews, surveys, concept testing, and benchmarking.
Assistin creating research plans, discussion guides, surveys, usability tasks, and study materials using established frameworks, AI-assisted tools, and guidance from senior researchers.
Use AI-assisted tools throughout the research lifecycle, including study preparation, transcription, tagging, clustering, summarization, synthesis, documentation, and insight communication, while applying strong human judgment, research rigor, and privacy awareness.
Capture observations, analyze shopper feedback and usability data,identifypatterns, and contribute to actionable findings that support product and design decisions.
Coordinate researchlogisticsand support team workflows, including participant scheduling, note-taking, project tracking, documentation, repository upkeep, and reusable templates.
Stay informed on evolving AI and UX researchpractices, andcontribute ideas for using new tools responsibly to improve research execution and insight accessibility.
Collaboration & Influence
Collaborate with Product, Design, and Data Science partners to support research activities and consumer understanding across projects.
Communicate research findings through clear presentations, summaries, and documentation using established templates and team guidance.
Participate in team discussions, research operations, and knowledge-sharing activities.
Contribute to a collaborative, curious, and user-centeredteamculture.
About You
1–3 years of experience in UX research, consumer insights, ora related field(including internships, academic research, or agency experience).
Familiarity with AI-assisted toolssuch asChatGPT,Claude,Copilot or similarfor synthesis, documentation, analysis, or research workflows.
Foundational understanding of qualitative and quantitative research methods, including usability testing, interviews, surveys, and concept testing.
Ability to synthesize observations and communicate findings clearly with guidance and support.
Strong written and verbal communication skills in English.
Familiarity with tools such asUserTesting, Qualtrics, Maze,dscout, Hotjar, or similar platforms.
Degree in Human Factors, HCI, Psychology, Market Research, Product Design,a relatedfield,or equivalent practical experience.
Mexico, D.F., Mexico
Full time
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do.
We just might be the original startup. Our brands — Levi’s®, Beyond Yoga® and Levi Strauss Signature — stand for freedom and self-expression around the world. And for more than 170 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world.
There’s plenty of room to make your mark here. We employ more than 15,000 people around the world, and this is a place where everyone contributes to the conversation.
Levi Strauss & Co. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
