DrinkPrime

Associate - Uninstallation Team

DrinkPrime  •  Bengaluru, IN (Onsite)  •  6 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Our Customer Refunds Executive plays a crucial part in the mission to deliver timely, accurate refunds against the customer's account and resolve payment discrepancies and account issues.

What will you be doing…
Provide help and advice to customers using DrinkPrime's protocols or services
Communicate courteously with customers
Handle customer’s complaints/inquiries or requests
Keep accurate records of discussions or correspondence with customers
Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution

What we need in you…
0-1 year of experience in a customer-facing role
Excellent written & spoken English communication skills
Strong sense of customer empathy
Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
Experienced in inbound/outbound Calls & Emails
Strong problem-solving skills
DrinkPrime

About DrinkPrime

About DrinkPrime

At DrinkPrime, we started with a personal challenge: How can we ensure access to clean, safe, and healthy drinking water?

As we delved deeper, we discovered that this issue extended far beyond us. Most of the water delivered in plastic cans is not fit for drinking, and less than 5% of Indians own a water purifier. What began as a personal problem soon turned into a mission to help millions of people across India access safe drinking water.

Founded seven years ago, DrinkPrime has grown from a simple idea to a trusted solution for over 3 lakh households across 9 cities in India. Our smart, tech-enabled water purifiers are designed to address the water quality challenges unique to Indian households, providing affordable and reliable access to safe drinking water.

At DrinkPrime, we are committed to making safe drinking water accessible for all. Join us in our mission to transform how people experience clean water.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Bangalore, IN
Year Founded
2016
Social Media