Job Description

Job Summary

As an Operations Manager within Transport Operations, you will support the delivery of transportation operations including day nodal and night cab services. You will be responsible for supporting day-to-day operations, coordinating with vendors, and preparing management reporting and key performance indicator reporting. You will help track compliance requirements and support continuous improvement initiatives to improve service quality, safety, and cost efficiency. You will partner with stakeholders and apply problem-solving skills while using technology and data to improve outcomes.

Job Responsibilities

• Support day-to-day transportation operations, including day nodal and night cab services.
• Coordinate with vendors to support consistent service delivery and operational execution.
• Prepare management information reporting, including key performance indicator reporting, to support performance tracking.
• Track operational metrics and support visibility into service performance, trends, and outcomes.
• Maintain compliance tracking routines and support timely updates and follow-ups.
• Identify opportunities for continuous improvement to enhance service quality, safety, and cost efficiency.
• Partner with stakeholders to gather inputs, align priorities, and support effective operational delivery.
• Resolve day-to-day operational issues using structured problem-solving and timely escalation where needed.
• Use technology and data to support reporting, improve processes, and strengthen service management.

Required qualifications, capabilities, and skills

• Demonstrated ability to support day-to-day operations in a fast-paced environment
• More than 10 years of experience coordinating with vendors and managing vendor-related deliverables
• Ability to produce management information reporting and key performance indicator reporting
• Ability to track compliance-related activities and maintain accurate follow-up
• Continuous improvement mindset with ability to support service quality and operational efficiency initiatives
• Strong operational discipline and attention to detail
• Strong stakeholder management skills with ability to coordinate across multiple parties
• Strong problem-solving skills and ability to manage issues through to resolution
• Comfort using technology and data to improve service delivery and operational outcomes
• Strong written and verbal communication skills

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.