Job Description

Work Setup: Onsite (Alabang)

Shift: Shifting Schedules

Responsibilities:

• Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
• Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry. 
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.

Benefits

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.