Job Description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

About the role

The Associate Trainer supports the delivery of the standardized Onboarding Core Curriculum for new employees across the CX organization. This role assists with scheduling, session logistics, and trainee documentation, while building foundational facilitation skills under the guidance of more experienced trainers.

What you'll do

Onboarding & Training Execution

• Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
• Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4.
• Assist with scheduling, credential setup, and coordination of onboarding logistics.
• Document trainee progress, milestones, and completion checklists.
• Support hands-on exercises, simulations, and role-plays under trainer guidance.

Ongoing Training & Development

• Deliver refresher or ad-hoc training under request from Enablement Partners.
• Assist in maintaining and updating training materials for operational needs.

Cross-Functional Collaboration

• Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.
• Communicate training objectives and expectations clearly to trainees and stakeholders.

Continuous Improvement & Feedback

• Collect trainee feedback and assist in identifying gaps in learning materials.
• Support updates to content based on QA findings, SME insights, and operational changes.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

What you'll need

• Familiarity with adult learning principles and instructional methods
• The ideal candidate will have in-depth knowledge of technical support, and ideally, experience in hardware.
• Basic facilitation and classroom management skills
• Communication and active listening
• Documentation and record-keeping
• Collaboration and teamwork
• Attention to detail and accuracy
• Adaptability and flexibility
• 1 year of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Bachelor’s degree in Business, Adult Education or Education, Instructional Design & Technology, Organizational Development, Communications, Psychology, or a related field required.
• Train-the-Trainer (TTT) Certification, CompTIA CTT+ (Certified Technical Trainer), LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design certifications preferred
• An equivalent combination of education and experience may be considered.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.