We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
BUSINESS UNIT DESCRIPTION
Global Technology, Data and AI (GTDAI) is accountable for our bank’s enterprise technology platforms and capabilities globally. The GTDAI works closely with business partners to deliver innovative, resilient technology solutions that enable our bank’s client-focused strategy and connectivity, and drive further modernization, agility and efficiency.
PURPOSE OF POSITION:
To deliver comprehensive end-user technology support and ensure the effective operation and maintenance of regional system infrastructure.
RESPONSIBILITIES
Deliver end-user technology support for trading floor personnel, local office users, and regional teams.
Manage and maintain end-user technology equipment including desktops, notebooks, printers, copiers, monitors, patching, telephones, mobile devices, and BlackBerry devices.
Administer and support system infrastructure equipment such as servers, telecommunications hardware, hard drives, backup systems, voice systems, and trading turrets.
Provide remote hands support for network and security infrastructure, including routers, switches, Riverbed devices, and related equipment.
Oversee patch management and application deployment, ensuring timely updates and efficient rollout of business applications.
Support business-related applications, addressing user issues and ensuring optimal performance.
Assist with operational activities in the local communications room to maintain smooth operations.
Maintain accurate infrastructure records and provide administrative support for regional reporting requirements.
Support market data systems for traders, ensuring reliable access to critical information.
Contribute to business continuity planning (BCP) by providing technical support and ensuring preparedness.
REQUIREMENTS
Degree or Advance Diploma in IT, Computing, Computer Science or equivalent
Minimum 5-6 years’ relevant experience in supporting the users and system infrastructure systems especially trade floor and mission critical systems
Knowledge and experience in supporting servers, citrix, AD and backup systems as well as the banking/trading systems and market data systems
Basic knowledge of network, local and wide area network, security systems.
Strong troubleshooting and analytical skills and oversee each problem until resolution
Good interpersonal and communication skills
Ability to work independently
Fluent in Japanese and English
OTHER REQUIREMENTS
This position is required to work onsite.
What you need to know
Job Location
6-10-1 Roppongi, Minato-ku
Employment Type
Regular
Weekly Hours
36.25
Skills
Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
