The Associate Technical Customer Support Specialist provides high-touch technical support for name.com’s domain services, added products, and partner integrations. This role is responsible for resolving customer inquiries within SLA targets, diagnosing technical issues, and identifying opportunities to streamline internal workflows. Serving as a knowledgeable problem solver for customers and an internal liaison across departments, this specialist balances customer advocacy with operational policies.
This role reports to the Director of Technical Customer Support.
The U.S. base compensation range for this full-time position is $26.00 - $33.00 per hour (flexibility based on experience) plus benefits as described below. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.
US team members (and their spouses, domestic partners, and/or dependent children) are covered by generously subsidized medical, dental, and vision insurance which includes company contributions to a Health Savings Accounts. Team members are also covered by company-paid life and disability insurance and have the option of participating in employee-paid supplemental life, accidental death and dismemberment, critical illness, and accident insurance. In addition, team members can enroll in the company's 401(k) plan with up to a 5% match. You receive 15 days of paid vacation yearly, increasing to 20 days after one year. Additionally, you get 5 days of paid sick leave, 13 paid holidays, and 20 weeks of paid parental leave for birthing parents, 12 weeks for others. Also, there's an opportunity for tuition reimbursement for qualifying expenses.
Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.
Name.com is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.
At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.
Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Name.com/Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.
“Working as One Team is a core value at Identity Digital. I believe the success of our company begins by being surrounded with great people from diverse backgrounds. We do this by providing a supportive, equitable, and inclusive work environment where everybody can realize their full potential and have fun along the way." - Akram Atallah, CEO
At Identity Digital, we simplify the fragmented online world by connecting domain names and related technologies, empowering individuals and organizations to build, market, and own their authentic digital identities.
We manage the world’s largest portfolio of top-level domains and provide our registrar and reseller customers with innovative services to discover, register, use, and monetize high-quality domain names. Our wholly owned subsidiary, Name.com, is one of the most recognized brands in the industry.
Our Mission
Create a world where everyone has an authentic digital identity.
Our Vision
Be the leading provider of digital identities for individuals and organizations of every type.
Our Values
We are innovative.
We act with integrity.
We are driven to succeed.
We have a growth mindset.
We work as one team.
Headquartered in Bellevue, WA, Identity Digital also has offices and teams in Denver, CO; Los Angeles, CA; Toronto, CAN; New Delhi, IND; Melbourne, AU; and Dublin, IE.
For more information about our values and career opportunities, please visit us at Identity Digital Careers.
