Job Description

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Business Title

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Years of Experience10-12 years of technical program/portfolio management experience with strong hands-on is a MUST.

Jod DescreptionThe incumbent will be responsible for delivering strategic technology solutions to our clients.In this role, you’ll be the face of Merkle to our multiple Onshore teams as you and your project teams deliver technically complex solutions.

This role will provide you with exceptional cross-functional experience.To excel in this role, you’ll need to combine your strong technical expertise, your deep program/project management skills, your solid business acumen, and your client management skills to lead cross-functional teams in the on-time delivery of solutions for our clients.

Must have skills

1. SFMC expertise: more than 5 years of experience in leading SFMC implementations.
2. Understanding of how SFMC integrates with other platforms e.g., SFDC, Salesforce CRM, CRM, others.
3. Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
4. API Integrations – SOAP, REST
5. Strong Communication Skills
6. Problem Solving and Result Orientation
7. Excellent in Ampscript HTML, CSS

Soft Skills
• Engage with client to derive requirements and consult client on best practices
• Inspire and train client on the digital transformation and capabilities of the Salesforce CRM/Marketing Cloud/Data Cloud eco-system.
• Cooperate with client marketing managers on daily bases to support adoption
• Provides constant consultations and trainings for campaign managers.

Good to have skills

1. Experience on other SF platform like SFDC, SF Personalization, architecting, design is preferred
2. Presales, RFPs, Experience in solutioning and winning deals on SFMC or similar platforms
3. Programming experience (Javascript / Java / VB / C# / PHP)

Cross platform skills
• Overview of CRM data and understanding of Salesforce CRM platform in general to guide client
• Understanding of Lead Management, Consent Management and Customer 360-view incl. data points for personalization (segmentation, grading, classification, profiling etc.).
• Segment creation in Data Cloud

Key responsibiltesDesign and estimate deep technical, custom development solutions that meet customer needs with a strong hands-on experience on Salesforce Marketing Cloud. Demo experience is a plus.

Design and develop technical artefacts, solution design documents, Functional and Non-Functional Mapping of requirements.

Scoping of Solutions, Implementation and Managed Services during presales and completing Services Success Document (services proposal to accompany RFP)

Defining a client’s operating model, business process definition and enabling client champions to own program components.

Identifying risks and creating mitigation plans by performing gap analysis.

Setting program guardrails and managing program scope and dealing with Change Requests -- scope or project management

Timeline Management, Project Planning & Tracking Program Progress by workstream

Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states. Convert the business use cases to technical specifications on multiple adobe solutions.

Leading a diverse, cross-functional project team and clearly communicating goals, roles, responsibilities, and desired outcomes to your project teams and partners.

Handling the client relationships, including all client communications with the clients’ Business owners and IT leaders

Leading project scope for managed services, budget, and resource allocation to ensure a profitable, and executing managed services

Education Qulification

1. Bachelor's degree or higher in Engineering

Certification If Any

1. Salesforce Marketing Cloud Certifications
2. Multi Solution Architect (Nice to Have)

Shift timing

Work in client specific time zones IST/GMT/EST / ANZ Time zone

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent