Job Description

Required Qualifications

• High school diploma or equivalent
• One or more years of customer service and/or phone support experience
• Strong analytical and problem-solving skills with attention to detail
• Ability to handle stressful situations in a professional manner.
• Professional telephone etiquette
• Ability to handle a high volume of work accurately with frequent interruptions.
• Ability to work varying shifts and weekends.
• Excellent attendance and punctuality record

Preferred Qualifications

• Current or previous Publix retail experience
• Familiarity supporting Microsoft Windows Servers

Frequency of Pay

Weekly

Minimum Base Pay

20.45

Maximum Base Pay

28.20

Potential Annual Base Pay

42,536 - 58,656

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Travel Frequency

0%

Address

3045 New Tampa Hwy

City

Lakeland

State

Florida

Zip Code

33815-3468

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Facility

Lak Data Center B017

Compensation Type

Hourly Paid

Department

Publix Technology

Job Category

Information Technology/Systems