Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position summary

The Employee Experience team is seeking an Associate Product Analytics & Insights role to drive data-informed product decisions across one of the enterprise's AI platforms. This role combines product management, analytics, user insights, and business performance measurement.

The successful candidate will partner with product managers, engineers, UX designers, researchers, and business stakeholders to define, automate & socialize measurement for product outcomes and user experience to identify opportunities for improvement and communicate actionable insights that influence product strategy and roadmap decisions.

Data pulls, synthesis, and first-draft narrative are increasingly produced by AI; the person in this seat directs those systems, verifies what they produce, and owns the decisions that follow.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary responsibilities:

Product measurement and analytics

• Define and maintain product success metrics, KPIs, and outcome measurements
• Direct AI tooling to analyze adoption, engagement, retention, satisfaction, and business performance; own the interpretation and the judgment calls it cannot make
• Automate recurring performance reporting and executive dashboards so they refresh and narrate themselves, and spend the time saved on exceptions, anomalies, and root cause
• Evaluate feature launches against expected objectives through always-on instrumented measurement rather than one-off post-launch analyses

User insights and research

• Use AI to synthesize quantitative and qualitative signal at scale, then verify the findings and stand behind what is presented as true
• Analyze user feedback, surveys, support trends, and experience metrics
• Partner with UX and product teams to validate hypotheses and evaluate experience improvements

Product strategy support

• Translate data into actionable recommendations that influence prioritization and roadmap decisions
• Support business case development for new features and capabilities
• Conduct market, competitive, and industry research related to AI and employee experience

Stakeholder communication

• Communicate insights and recommendations to technical and non-technical stakeholders
• Produce presentations, reports, and visualizations that clearly articulate business impact
• Partner with cross-functional teams to align on success measures and outcomes

Continuous improvement

• Identify manual analytics, reporting, and measurement work that should be automated, and lead the automation rather than absorbing the workload
• Build and maintain reusable AI workflows, prompts, and agents that the wider team can adopt
• Promote data-informed decision-making, and set the standard for how AI-generated output is reviewed before it reaches a decision forum

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required qualifications:

• Bachelor's degree in Business Analytics, Data Analytics, Information Systems, Computer Science, Engineering, Statistics, Economics, or related field
• 1+ years of experience working with large datasets and interpreting data trends in analytics, product management, business analysis, consulting, research, or related disciplines
• 1+ years of experience writing SQL queries and performing data analysis

Preferred qualifications:

• 1+ years building automated workflows or agents with tools such as Copilot Studio, Power Automate, or equivalent
• Experience with Power BI, Looker, Tableau, or similar visualization platforms
• Familiarity with product analytics, experimentation, and KPI frameworks
• Understanding of user research, journey mapping, or customer experience measurement
• Exposure to conversational AI, digital assistants, agents, or machine learning technologies
• Experience supporting product, technology, or digital transformation initiatives

Success profile

The ideal candidate:

• Is naturally curious and enjoys uncovering patterns in data
• Can move beyond reporting metrics to explaining the 'why' and recommending actions
• Balances analytical rigor with product thinking
• Communicates insights clearly and influences decisions through evidence
• Thrives in a fast-paced, collaborative environment

Impact

This role will help shape the future of AI-powered employee experiences by providing the insights, measurement frameworks, and data-driven recommendations that guide investment decisions across the Eva platform.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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