Job Description

Working as an integral part of the Technical Analyst team the individual will lead and manage a team of Technical Analysts.
The individual will assist the business with clarifying requirements and identifying alternative solutions. The individual will also be expected to interact with Global Stakeholders to drive the completion of Technical Specifications.
The role will also support the development and testing teams throughout the Software Development Life Cycle.

Key Accountabilities and main responsibilities
Strategic Focus

• Assist in analysing Business Requirement Documents to identify technical solutions in consultation with the Solution Consultants, Snr. Technical Analysts and Onshore Technical Analyst team lead considering all databases, application, business process and system implications.
• Liaise with key Business Stakeholders to provide expertise and to help seek clarification on Business Requirements.
• Be involved in the application design process, ensuring each system component is well written, performant and ensuring scalability by making applications multi-instance where appropriate.
• Assist in developing solution design that meets business requirements and is understood by Development and Testing Teams.
• Participate in solution decisions discussion with the solution consultants to reach the right solution.
• Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.
• Identify and implement improvements to processes and procedures within the team and greater IT group.
• Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
• Be flexible to change and be able to adapt to changing priorities.

Operational Management

• Lead and manage a team of Technical Analysts.
• Work collaboratively with project managers, release managers and Onshore Technical Analyst Team lead to engage the right Technical Analyst resources, plan, prioritise and allocate the tasks to the team.
• Assist in providing Technical Specification effort estimates.
• Investigate, gather and document technical solutions for enhancements to Systems.
• Provide specialist expertise on a specification design criterion to developers and test analysts for all supported Systems.
• Take ownership and steer the team for completion of Functional Specifications and/or Technical Specifications from the team.
• Guide the team and ensure completion of traceability matrixes and Impact assessment as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
• Assist with any of the SDLC Dev & testing phases to provide clarifications and respond to enquiries.
• Assist with escalated Production Support issues and conduct root cause analysis.
• Design, prepare and conduct formal and informal training sessions with Technical Analyst team and Learning and Development team.

• Provide review and guidance on solution analysis and estimations.
• Participate in peer reviews of the documents created by the Technical Analysts team 
• Update templates as required as per the best practices and feedback process.
• Ensure delivery of high quality documentation as per the documentation standards from the Technical Analysts team.
• Demonstrate strong analytical skills to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
• Acts as a SPOC for business teams and technology teams
• Cross skill the Technical Analyst team to ensure Business and Technical knowledge is shared – when applicable
• Cross check and keep track of estimated efforts and ETA for the work allocated to Technical Analysts and ensure both are always met to ensure on time delivery of allocated work

People Leadership

• Leading and mentoring a team of Technical Analysts 
• Demonstrates an understanding of own strengths and development needs.
• Engages with people in a fair, calm and consistent manner.
• Sets clear, realistic goals, objectives and performance standards for both self & the team.
• Regularly meet the Technical Analyst team members individually to provide them feedback and guidance.
• Organise and prepare performance review sessions and work with the team on their development plan and career.

Governance & Risk

• Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
• Regularly check team recording time to ensure timesheets are accurate and updated as required.
• Individual should adhere to system design best practices.
• Publish daily/weekly reports with the Project teams and to the leadership.
• Setup Spec/FRD Review best practices.
• Adhere to all MUFG Retirement Solutions standards, policies and procedures.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes
Experience

• 12+ years of relevant experience in Technical Analyst, Snr. Technical or Technical Lead role in system analysis and design.
• Experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
• Experience in drafting and reviewing technical specifications, High Level Design and Low Level Design specifications.
• Working knowledge of Java, SQL, MS office products is a must.
• Exposure to tools like JIRA, Visio, FIGMA is preferred.
• Experience in providing High level estimates using various techniques.
• Solid understanding of system analysis and design principles. 
• Sound understanding of IT application and system design best practice. 
• A good understanding of structured project delivery methodologies.
• The individual shall demonstrate below technical skills (one or many)
• Java Aligned Technologies(mandatory)
• OOPS
• XML Schema and JSON Schema Design
• SOAP UI

Personal Attributes

• Excellent leadership skills.
• Ability to delegate, inspire, motivate and communicate effectively with the team.
• Ability to learn new technologies and be able to work and deliver high quality documentation in a challenging environment.
• Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines
• Work within a team assisting in:
• Timely completion of task assigned.
• Effective technology usage for problem solving.
• Introduce Innovation to solve business challenges.
• Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
• Practical and simple problem-solving approach.
• Willingness to accept responsibility and be accountable for service provided.
• Effective team player with collaborative skills, learning and proactive attitude.
• Experience working in an outsourced or offshored environment.
• Self-motivated with a strong team spirit.
• Adaptability to working hours in order to meet business needs.