Job Description

Custom is seeking a Cisco/Meraki Associate System Engineer to support the design, implementation, and maintenance of network and wireless infrastructure across K–12 client environments. This role focuses on hands-on network deployment, documentation, and client-facing field work, primarily within NYC DOE and SCA projects. The ideal candidate has 2+ years of experience with Cisco/Meraki technologies, strong attention to detail, and a desire to grow within the organization.

This position requires extensive travel throughout NYC’s five boroughs, regular presence at active construction sites, and periodic office time in Hauppauge, NY. A valid driver’s license and reliable vehicle are required.

Salary: $65,000-$80,000

Responsibilities

• Collaborate with lead system engineers on network infrastructure design and deployment, following DOE and SCA standards
• Perform rack and stack, patching, and cabling of network devices, including new construction environments
• Configure, install, and troubleshoot wired and wireless networks
• Document client environments pre- and post-implementation, including network changes and updates
• Interact directly with clients to ensure successful deployments and high satisfaction
• Communicate and escalate issues in a timely, professional manner
• Provide detailed documentation, including client sign-off, punch lists, and resolutions
• Perform network integration for end-user devices (desktops, laptops, printers)
• Manage and coordinate third-party vendors as needed
• Support and train end users on network, camera, or surveillance systems
• Safely transport and safeguard equipment assigned for job sites
• Mentor junior or newly hired Associate System Engineers
• Perform other related duties as assigned

Qualifications

• Minimum 2 years of hands-on experience with network integration and documentation
• Strong understanding of networking fundamentals, LAN, and WLAN technologies
• Hands-on experience with Cisco and Meraki switches, firewalls, wireless controllers, and access points
• Experience performing IOS upgrades and downgrades on Cisco/Meraki devices
• Knowledge of Cat5e/Cat6 and fiber cabling, standards, and terminations
• Ability to read and interpret construction and network drawings
• Excellent verbal and written communication skills
• Strong organizational, decision-making, and time management skills
• Ability to work independently and collaboratively
• Ability to lift up to 50 lbs and work on active construction sites
• Valid driver’s license and reliable vehicle

Preferred (Not Required)

• CCNA certification
• OSHA 10-hour (or higher) Construction Industry certification (required upon hire if not already obtained)
• Prior experience working in NYC DOE school or administrative environments
• Experience with video surveillance systems, Genetec Omnicast or Security Center
• Experience updating CAD floor plans