Job Description

Job Title: Associate Systems Administrator

Location: Springhill Medical Center – On-site position

Employment Type: Full-Time

About Altera Altera, a part of N. Harris Computer Corporation, delivers innovative health IT solutions that support caregivers and inspire healthier communities around the globe. We are at the intersection of technology and the human experience, driving a new era of healthcare with solutions like Sunrise™, TouchWorks EHR, and Altera Opal.

The Associate Systems Administrator plays a critical role in ensuring uninterrupted hospital and data center operations by responding promptly to facility‑related and technical issues to prevent or minimize operational impact. This position is responsible for delivering timely technical support to employees and end users, efficiently diagnosing and resolving system issues, and supporting the overall effectiveness of the IT Help Desk. The role requires strong analytical and problem‑solving skills, clear and professional communication, and a customer‑service‑focused approach to support a high‑acuity healthcare environment. Additionally, the Associate Systems Administrator is accountable for actively monitoring, prioritizing, and managing their assigned ticket queue to ensure issues are resolved within established service levels.

Responsibilities:

• Provide onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems.

• Diagnose and resolve hardware, software, network, and voice‑related issues, escalating as appropriate.

• Install, configure, image, deploy, upgrade, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment.

• Support Microsoft Windows, Apple devices, Microsoft Office, and enterprise applications.

• Support VoIP phones, softphones, voicemail, call routing, and Cisco Call Manager (CUCM).

• Perform moves, adds, and changes (MACs) for user accounts, workstations, and phone systems.

• Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts.

• Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices.

• Provide user guidance and basic training to promote efficient use of IT and telecommunications tools.

• Maintain accurate IT asset inventory, configurations, and technical documentation.

• Assist with user access requests and password resets in accordance with security policies.

• Maintain compliance with healthcare IT standards, safety requirements, and HIPAA‑aligned practices.

• Participate in IT projects, system upgrades, and technology refresh initiatives.

• Contribute to policies, procedures, and proactive solutions that reduce recurring support issues.

Education & Experience:

• High School diploma required.

• Associate degree, 2+ years job-related experience or technical certification preferred.

• 1+ year experience in a Data Center Operations role.

• Strong interpersonal and communication skills.

• Strong analytical and troubleshooting (problem determination/resolution) skills.

• Basic experience using a Service Desk ticketing system such as Service Now.

• Basic knowledge of ITIL.

• Knowledge of Microsoft Windows technologies, Apple products and networking principles are a plus.

• Possess a strong working knowledge of PC operation and software (Microsoft Word and Microsoft Excel proficiency).

• Possess a valid Driver’s License and the ability to travel to offsite locations as required.

Working Arrangements

• This is a full-time, on-site role in Mobile, Alabama

• This position includes participation in an on-call rotation for after-hours and holiday support. Availability may be needed during peak times (month/quarter/year-end).

• Up to 10% travel may be required.

Compensation:

• Hourly Rate: $29.30 USD