Job Description

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do

• Respond to common user questions and provide clear, accurate information about available IT services.
• Communicate with users regarding the status, progress, and resolution of reported issues.
• Troubleshoot and resolve routine hardware, software, network, VPN, and endpoint incidents using established procedures and tools.
• Escalate issues that require additional technical expertise or authorization.
• Report the status of assigned tasks and communicate risks or impediments promptly.
• Create, update, and maintain tickets, task hierarchies, and related links in Jira.
• Perform assigned tasks under direct supervision and participate in required team meetings.
• Contribute to technical discussions and communicate effectively with team members and internal stakeholders.
• Update hardware and software inventories, standard records, operational lists, and supporting documentation.
• Perform routine system-administration procedures using documented instructions or guidance from experienced System Administrators.
• Deploy, configure, and troubleshoot required endpoint agents and corporate applications.
• Support endpoint updates, configurations, and basic security controls.
• Assist with hardware and software tracking for employee workstations.
• Follow Exadel’s information-security requirements and report suspected security incidents promptly.
• Adhere to all organizational policies, procedures, and technical standards.
• Continuously develop your technical knowledge and professional capabilities.

What You Bring

• Basic practical knowledge of Windows, Linux, or macOS.
• Familiarity with endpoint software deployment, system configuration, operating-system updates, and basic troubleshooting.
• Ability to use command-line utilities and system or event logs to investigate common issues.
• Basic understanding of TCP/IP networking concepts.
• Familiarity with DNS concepts, including record types, recursive resolution, caching, and manual queries.
• Basic understanding of DHCP and firewall functionality.
• Ability to use diagnostic tools such as Ping and Traceroute.
• Ability to configure and troubleshoot basic OpenVPN connections on endpoint devices.
• Ability to identify and diagnose common issues affecting laptops and office peripherals, including printers.
• Ability to distinguish between hardware-related and software-related problems.
• Practical knowledge of common applications and systems used by end users.
• Ability to quickly learn new systems, operational procedures, and support guidelines.
• Understanding of information-security fundamentals and the importance of following corporate security policies.
• Familiarity with deploying, configuring, and troubleshooting corporate antivirus software.
• Basic knowledge of centralized endpoint-management tools, preferably Endpoint Central.
• Familiarity with hardware and software asset tracking.
• Strong customer-service, communication, teamwork, and problem-solving skills.
• Ability to follow established instructions, document work accurately, and escalate issues appropriately.
• A proactive approach to learning and developing technical skills.

English level

Upper-Intermediate

Work Type: Hybrid

Location: São Paulo, Brazil

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
• Compensation details are shared with candidates at the early stage of the recruitment process.
• The offer is not binding until a signed contract is in place.

Your Benefits at Exadel

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.