Our Associate Surety Solutions Representative provides front-line operational and customer support, both internally and externally, for our surety underwriters, customers, and vendors. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs.
Provide basic operational and customer support to administrators, agents, brokers and policyholders.
Effectively communicate via telephone, chat or email with various internal or external channels.
In response to basic inquiries, research and develop the appropriate answer based on customer channel.
Effectively communicate with the Surety Group to ensure proper handling of operational and customer inquiries.
Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
In response to inquiries from customers, prepare appropriate response ensuring alignment with the customer’s needs.
Assist with other duties as needed.
Typically requires a high school diploma; for Agency Operations, P&C license is preferred, and will be required within 3 months of employment
0+ years of related experience for consideration
[OR] equivalent level of education and experience
Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
P&C Licensing Required.
Ability to provide excellent customer service support in a timely and friendly manner.
Detail oriented with good organizational skills.
Ability to follow procedures as outlined by management.
Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
Ability to perform quality work while meeting processing deadlines.
Experience supporting niche insurance products preferred.
$20.01 - $26.63
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. We provide peace of mind to the customers we serve by safeguarding their assets and helping them manage risk. We hire smart, ethical people, make them owners of the business and give them the freedom to succeed. These are the principles that drive our success, and they’re the reasons we have been successful for more than 50 years.
We believe in a different way of doing business and RLI is not what you’d expect from a typical insurance company. Our creative and collaborative workplace is cultivated by employee owners empowered to make good decisions for customers and the business.
We have a reputation for niche expertise, superior service and an entrepreneurial culture. In the industry and among our peers, we’re known for:
The best and brightest people in the industry who build strong relationships and provide outstanding service.
An underwriting focus so we perform well in all market cycles.
Our empowered, creative ownership culture.
A customized approach to developing insurance products to meet very specific needs.
Proven financial strength.
