We are looking for a customer-focused Application Support Engineer who is passionate about delivering exceptional support experiences and ensuring the stability and availability of enterprise applications. In this role, you will work closely with customers and cross-functional teams to resolve technical issues, build expertise in cloud technologies and application support, and contribute to continuous service improvements. This position requires a strong customer-centric mindset, willingness to learn, and the ability to work in a 24x7 support environment.
Our Current Technical Environment
Our technology stack includes a modern SaaS and cloud-based ecosystem with a focus on application support, monitoring, and deployment. Key technologies and platforms include:
Database technologies such as SQL and Oracle
Code debugging and troubleshooting tools
API and integration platforms
Mobile application support
Application monitoring and observability tools (Kibana)
Cloud platforms and architectures:
Microsoft Azure
Private, Public, and Hybrid Cloud
Kubernetes and containerized applications
Serverless and Platform-as-a-Service (PaaS) deployments
CI/CD and automation tools:
GitHub
Jenkins
Application health monitoring and diagnostics tools
What You'll Do
Deliver high-quality application support to customers by resolving incidents,
Investigate and resolve proactive monitoring alerts generated through internal monitoring tools.
Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
Communicate effectively with customers and internal stakeholders through both verbal and written channels.
Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
Participate in a 24x7 shift rotation, including out-of-hours support when required.
Troubleshoot application, database, API, integration, and mobile application issues.
Monitor application health and proactively identify availability or performance issues.
Build expertise in cloud technologies, solution architecture, and enterprise application deployment.
Contribute to the Knowledge-CenteredSupport (KCS) program by creating and improving knowledge articles.
Identify opportunities for automation, process optimization, and operational improvements.
Continuously develop technical, product, domain, and customer service skills through training and mentorship.
What We Are Looking For
Passion for delivering exceptional customer experiences with strong ownership and accountability.
Excellent verbal and written communication skills.
Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism.
Foundational knowledge of SQL, Oracle, and database querying.
Understanding of application debugging and troubleshooting techniques.
Exposure to API integrations, MuleSoft, or similar integration platforms.
Familiarity with cloud technologies, Microsoft Azure, Kubernetes, and containerized applications.
Knowledge of application monitoring tools such as AppDynamics, Splunk, Kibana or similar platforms.
Understanding of CI/CD concepts using tools such as GitHub and Jenkins.
Strong analytical and problem-solving skills with a continuous learning mindset.
Ability to work in a fast-paced, shift-based, customer support environment.
Commitment to continuous improvement by contributing to knowledge sharing, automation initiatives, and operational excellence.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
