Job Description

Associate Support Analyst

Department: Client Experience

Employment Type: Permanent - Full Time

Location: Ho Chi Minh City

Reporting To: Ha Nguyen

Vietnam - HCMC- HYBRID Why Confluence?
At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

More about the role & team

As a Support Analyst, you’ll be the friendly expert who helps clients through calls and emails, solving their problems and guiding them step-by-step to solutions. You’ll tackle challenges, escalate complex issues, and connect clients with the right resources when needed. 📞💡

Your day-to-day will include keeping records organized, processing important documents, answering client questions, and keeping databases up to date. You’ll also prepare progress reports and work closely with managers to keep everything running smoothly. 🗂️📊

As an Associate Support Analyst, you’ll:

• Apply best practices with guidance from experienced colleagues
• Execute tasks with attention to detail and a positive attitude
• Create basic insights and recommendations in your area of expertise
• Support your team and begin to lead tier-one support efforts for straightforward issues

Working Hours:Tuesday to Friday: noon - 8pm ICT, Saturday: 11pm-7am ICT

What skills and experience do I need to succeed?

Are you passionate about solving problems and supporting clients? 🤝 Do you thrive in a collaborative environment and want to grow your career in consulting? 🌱 We’re looking for an enthusiastic Associate Support Analyst to join our dynamic team!

• 📞 Provide exceptional support to clients via calls and correspondence
• 🛠️ Troubleshoot issues and deliver step-by-step solutions
• ⏫ Escalate complex problems and refer clients to specialized services when needed
• 🗂️ Maintain accurate records, process documents, and update databases
• 📊 Prepare progress reports and coordinate with managers
• 🤝 Collaborate with team members and external partners to ensure deliverables are met
• 📝 Participate in solution design, configuration, testing, and documentation
• 🔍 Contribute to operational monitoring and process improvements
• 💬 Communicate professionally with stakeholders at all times
• ⏰ Enjoy flexible work hours to support 24/7 client coverage

• 🎓 Bachelor’s degree in a relevant field
• 📅 Minimum 2 years of work experience
• 🧩 Strong problem-solving, analytical, and critical thinking skills
• ⏳ Excellent time management and communication abilities
• 🫶 Client-focused mindset and ability to work in a fast-paced environment
• 🥇 Certifications such as CFA, CIPM, ITIL, or FRM are a plus!

• 🤗 Be part of a supportive, innovative team
• 📈 Opportunities for professional growth and development
• 💥 Make a real impact for our clients and business

Ready to take the next step in your career?
Apply now and help us deliver outstanding client support! ✨

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.🌎 Global Career Development opportunities🎊 Social Events 💵 Referral Bonus scheme - Upto $3,000 per successful referral🚀 Plus many more! More about the LocationWe offer flexible working options for all employees. #LI-Hybrid ValuesWe look for people who align with our 4 values. IntegrityFace reality with honesty, courage and accountability ImaginationDeal creatively with challenges and envision what the world could be DisciplineBuild good habits into reflexes which become a part of our life ServiceCommitted to the success of others If you would like to find out more about a Career at Confluence, please apply today.

Pre-Employment Screening Disclaimer
As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.

Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.