Job Description

Job Location: FOUR OAKS Supercenter - FOUR OAKS, NC 27524Associate Supervisor, Operations – Inventory Control
CULTURE SNAPSHOT:
Broad River Retail is a privately held organization where a diverse group of people work together and espouse our core values of integrity, personal excellence, customer satisfaction, collaboration, and innovation for the purpose of ‘Furnishing Life’s Best Memories.’ At Broad River, we believe that purpose begins with identity, which is why our people are referred to as “Memory Makers.” We know that everyone who works for our Company has the power to make positive, lasting memories not only for our Guests, but also for their fellow Memory Makers, our partners, their families, and in our communities.
Our vision is to be the premier Ashley Store operator, and our mission is simply to be an excellent home furnishings retailer. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S., to being named as the National Home Furnishings Retailers of the Year in 2024 and landing us on the Best Places to Work list three years in a row in our industry.
AT A GLANCE:
Broad River Retail is seeking a detail-oriented, process-driven, and accountable Associate Supervisor of Inventory Control with a primary focus on billing and reverse logistics. This role is critical to ensuring inventory accuracy, financial integrity, and operational flow across the Distribution Center.
This Memory Maker will own the execution and oversight of nightly billing processes, ensuring all deliveries are accurately closed out in our systems, while also managing reverse logistics bringing returned and non-delivered product back into inventory with precision.
Our ideal candidate thrives in a fast-paced environment, has a strong attention to detail, and understands how their work directly impacts inventory accuracy, financial reporting, and the overall guest experience. Strong communication, accountability, and a commitment to process discipline are essential for success in this role.
DAY IN THE LIFE AS THIS MEMORY MAKER:
• Own and execute end-of-day billing processes, ensuring all completed deliveries are accurately closed in the system
• Validate delivery completion status and resolve discrepancies between route execution and system billing
• Partner with Delivery, Customer Excellence, and Operations teams to ensure accurate and timely order closure
• Oversee reverse logistics processes, including receiving returned or non-delivered product back into inventory
• Ensure all returned product is accurately dispositioned in alignment with company standards
• Maintain inventory accuracy through precise system transactions and location control
• Identify and correct billing or inventory discrepancies, escalating issues when necessary
• Support cycle count and inventory control processes to maintain 99.80% or greater accuracy standards
• Train and coach team members on billing procedures, inventory processes, and system usage
• Monitor and enforce adherence to operational workflows and standard operating procedures
• Collaborate with leadership to identify process gaps and implement improvements in billing and reverse logistics
• Track and report on key metrics including billing accuracy, inventory adjustments, and return processing trends
• Advance Broad River Retail’s culture and vision
MEMORY MAKER PERKS & BENEFITS:
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Salary Range: $45K-50K Yearly
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

QualificationsWHAT YOU’LL NEED TO SUCCEED:
• Experience in inventory control, billing, warehouse operations, or related field
• Strong attention to detail and high level of accuracy
• Ability to lead and develop a small team
• Strong problem-solving skills with a proactive mindset
• Ability to work in a fast-paced, deadline-driven environment
• Effective communication and cross-functional collaboration skills
• Ability to hold team members accountable to processes and standards
• Comfort working within ERP systems (Storis or similar preferred)
• Data-driven mindset with the ability to identify trends and discrepancies
• Positive attitude and adaptability
• Integrity and commitment to operational excellence
WORKPLACE ENVIRONMENT:
• This role is based in a Distribution Center environment with evening/night responsibilities aligned to delivery completion and billing cycles
• Requires extended periods of standing, walking, and computer work
• May involve lifting and moving product as needed to support operations
• Ability to work a flexible schedule, including evenings and weekends as business needs require
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.