Nagarro

Associate Staff Engineer - System Operations Support Engineer

Nagarro  •  Mexico City, MX (Onsite)  •  4 hours ago
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Job Description

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We are looking for an experienced System Operations Support Engineer to support a banking technology environment.

The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations.

Key Responsibilities

  • Manage and monitor scheduled jobs and batch processing activities.
  • Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli
  • Monitor job execution and identify failed, delayed, or abnormal jobs.
  • Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution.
  • Ensure scheduled processes and application operations run smoothly.
  • Perform daily operational checks and monitoring activities.
  • Investigate operational incidents and support timely resolution.
  • Maintain operational procedures, job schedules, and related documentation.
  • Coordinate with application development, support, and business teams when required.
  • Support incident, problem, and change management activities related to system operations.

Mandatory Skills

  • Experience in System Operations / Application Operations Support
  • Hands-on experience with Job Scheduling and Job Management
  • Experience in job creation, configuration, monitoring, and maintenance
  • Experience with scheduling tools such as: JP1, Tivoli
  • Similar enterprise job scheduling tools
  • Strong operational troubleshooting and monitoring skills
  • Good understanding of batch processing and scheduled jobs
  • English communication Mandatory
Nagarro

About Nagarro

Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 18,000+ experts across 38 countries, forming a Nation of Nagarrians, ready to help our customers succeed.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
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