Job Description

Manages complaint handling activities and supports key Quality & Regulatory areas to ensure safe and effective products in the install base across GE Healthcare Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

GE HealthCare is a leading global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. With a strong legacy of innovation, GE HealthCare partners with healthcare providers to improve patient outcomes through intelligent devices, data, analytics, applications, and services.

Roles and Responsibilities

• Skills in post market product surveillance to handle complaints and support efforts for regulatory reporting and establishing appropriate corrective and preventive actions for the safe and effective use of GE Healthcare (GEHC) products.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
• Handles simple data entry work requiring face value check and correction.
• Lean mindset, work on productivity projects which ease the day to day job and simplify the processes with automation / AI tools.
• Good Excel, Power BI and AI ( copilot ) knowledge which helps in contributing to the daily routine job.

Required Qualifications

• This role requires basic experience in the Quality & Product Surveillance. Knowledge level is comparable to a Bachelor's degree from an accredited university or college

• Bachelor's degree from an accredited university or college (GED with at least 2 years of experience in Relevant experience complaint handling.

• Minimum 2 years of experience in Complaint handling

Desired Characteristics

• Ultrasound Product Knowledge ( Voulson, Vivid, Logiq, Ultrasound probes, etc )

• Knowledge on tools like excel, BI, etc.

• Hospital Workflow Knowledge

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-RS1

Additional Information