Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Job Description - Associate Specialist Single Order Desk Management

Job Title: Associate Specialist

manages: none

reports to: Manager Single Order Desk Management

represented by: Associate Specialist

represents: Associate Specialist

Job Objective

As a Specialist Single Order Desk Management, you serve as a central unit in our operational business. You play a key role in ensuring that the entire process - from client request, talent management, and hiring through to monthly billing - runs efficiently, precisely, and smoothly.

Key Performance Indicator (KPI)

• Number of forwarded requests
• Number of requests recorded in GFO
• Number of published job postings
• Number of profiles created
• 100% accuracy in processing submitted tasks
• Reliable adherence to deadlines and agreed upon SLAs

Responsibilities and Main Tasks

Order & VMS Management

• Centralized receipt and qualification of customer requirements (VMS, email)
• Responsibility for data quality in order lists and the GFO system
• Strategic management of request distribution to internal branches to ensure delivery rates

Recruiting:

• Create and publish job postings
• Proactively request and follow up on missing CVs and handle the rejection process professionally
• Recording of talents in G-FO
• Creation of meaningful standard and customer-specific profiles

Talent management

• Verification of the branch profiles for accuracy and completeness
• Profile presentation to the client via VMS or email, including all necessary documents

Administrative tasks

• Master data maintenance in SAP (sales documents, items, deployments, order references)
• Obtaining, reconciling, and verifying employee time records
• Reconciliation and Filling reports and lists

Decision-making Authorities and Powers of Attorney

Power of Attorney: none

Customer-related: none

Employee-related (MiK): none

Internal: Within the scope of internal processes

Signature: none

Job Evaluation

Hay grade 12 (grading system)

Requirements Profile

Education: Commercial/technical education or university degree

Job Experience: At least 5 years of professional experience in a comparable field of work

Technical Competence: google workforce, Salesforce and SAP, VMS

Core Requirements:

• You are fluent in English (C1/C2 level).
• You have an eye for detail and maintain high quality standards, especially when handling sensitive data and legal contracts
• You are a self-starter who takes ownership of tasks and follows up reliably on deadlines
• You are comfortable working with google, Salesforce, and ideally have experience with SAP and VMS platforms
• Availability during CET 08:30AM-05:30PM (12PM-5PM IST) office hours and flexibility during day light saving changes

Aligned with central European Time for seamless daily collaboration

This job description reflects the current situation. Changes to the scope of duties due to operational and/or organizational requirements are expressly reserved.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.