Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Key Role and Responsibilities

The goal of Randstad’s strategic account team is to contribute to company objectives by developing sustainable and profitable customer relationships through acquisition of new accounts, growth of existing accounts, innovation with customers, and standardization in solutions.

The Client Delivery Specialist is accountable for providing administrative support and operational excellence in support of the Strategic and National Accounts team. The Client Delivery Specialist provides administrative oversight to ensure SANA accounts are properly supported by the field. Focused on the administrative functions of the role, the Client Delivery Specialist will ensure the field has access as required to support all accounts, trains the field on proper use of client and background screening tools, and ensures billing is processed timely and accurately. Professionalism and expertise demonstrated through the consistency, efficiency, and accuracy of the Client Delivery Specialist influences Randstad’s ability to grow market share, manage contract requirements and exceed client expectations.

Position Summary

Estimated Percentage of Time

• Perform administrative tasks as needed to support Strategic and National Accounts.
• Utilize VMS tools and Randstad’s front and back office systems
• Provide daily support and guidance to field teams on how VMS tools work for each account
• Respond to field inquiries to provide user access for VMS tools
• Review reporting provided by Offshore billing team to update missing VMS assignment IDs in RFO
• Coordinate with field to identify and correct set-up issues causing A/R and billing challenges
• Conduct audits of pay and bill rates to ensure they match contract details and ensure any errors are corrected
• Process reports from VMS tools each week to find missing or unapproved hours
• Assist with client audits by researching information and providing to the internal audit team or client delivery team
• Collaborate with Payroll team to resolve issues
• Support SANA team by running reports required for client support

100%

TOTAL

100%

Knowledge, Skills and Abilities

• Advanced experience working with VMS tools/technologies and Randstad’s front office system
• Demonstrated expertise managing many tasks simultaneously with exceptional attention to detail
• Experience reviewing complex details and making decisions
• Experience working independently to make decisions and resolve issues
• Strong systems aptitude (ability to effectively utilize Front & Back Office, PeopleSoft, Google suite and advanced Word & Excel skills)
• Very strong spoken and written communication skills
• Analytical – need to be able to assess usage at supported accounts and target opportunities
• Strong work ethic, self-motivated, results-oriented, collaborative

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.