Job Description

Associate Solutions Engineer, Housing

• Title of Role: Associate Solutions Engineer, Housing
• Location: Boston, MA, onsite
• Company Stage of Funding: Series D — COMPUTER_SOFTWARE
• Office Type: Onsite
• Salary: [To be confirmed with final candidates]

We're representing a dynamic company that leverages artificial intelligence to deliver automation and conversational services, primarily in the housing and healthcare sectors. Their unified platform enhances communication across various channels, managing everything from leasing inquiries to tenant maintenance requests. By centralizing operations into specialized modules, they streamline workflows and reduce manual burdens, ultimately improving accessibility and efficiency for housing organizations.

What You Will Do

• Support housing clients through technical onboarding, configuration, and ongoing troubleshooting using tools like Zendesk and Salesforce.
• Investigate and resolve customer-reported issues by analyzing event logs, API responses, and platform data.
• Build and maintain internal operational tools using low-code platforms such as Retool to enhance team workflows.
• Write and execute SQL queries to extract data, analyze anomalies, and generate actionable reports for stakeholders.
• Validate integrations and debug issues using API testing tools like Postman to facilitate new client implementations.
• Monitor platform behavior proactively with event-logging tools such as DataDog to identify and address issues.
• Develop and maintain reports and dashboards using Tableau or Google Sheets to track client performance metrics.

Ideal Candidate Background

• Bachelor's degree in Computer Science or a related technical field.
• 1–3 years of experience in a solutions engineering, technical support, or similar customer-facing technical role.
• Strong analytical mindset with a bias toward data-driven decision-making and problem-solving.
• Excellent written and verbal communication skills, capable of translating technical concepts for diverse audiences.
• Comfortable working onsite in a fast-paced environment, demonstrating ownership and accountability.

Preferred

• Experience building internal tools or workflows using low-code platforms such as Retool.
• Proficiency in writing SQL queries for data retrieval and analysis.
• Familiarity with event-logging tools like DataDog and reporting platforms such as Tableau.

Compensation and Benefits

This company offers a competitive salary and comprehensive benefits, fostering an environment where employees can thrive and grow while making a meaningful impact in the housing sector.