Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are hiring an Assoc Software Engineer for the Telemetry Data Platform team, which carries product usage telemetry & performance telemetry for the entire ServiceNow platform on a stack built with Kubernetes, Kafka, and Click House. We are distributed across Israel, India, and the Americas.

This is a full stack role with its center of gravity firmly on telemetry development, data pipelines, Kubernetes and DevOps work, supporting Billions of records per day. You will be equally comfortable designing a distributed system and owning it in production. If you like following a system from the event that fires to the chart that renders — and you want the pager for it — you will feel at home.

You will lead design and delivery of complex, multi-service features, own technical decisions within a domain, and are fully self-directed — escalating only genuine ambiguities and driving decisions to closure. Of the ten critical skills at this level, incident response management is the only one set at Expert; the rest are Experienced.

What you get to do in this role:

• Design, build, and own backend services for distributed data streaming and processing that handle high-volume, high-cardinality event data with predictable latency and no silent data loss.
• Collaborate daily with a team of like-minded developers, product managers and quality engineers using agile software development methodology.
• Master new areas and take ownership of features that matter to our customers.
• Design features with a core commitment to quality and an eye to how the products will evolve in future releases.
• Deploy, scale, and operate services in production Kubernetes environments, including Helm-based deployments and CI/CD pipelines that make releases repeatable and safe to roll back.
• Own observability for what you build — meaningful metrics, useful logs, real tracing, and alerts that fire on customer impact rather than on noise.
• Debug and resolve production incidents independently, participate in on-call, run root-cause analysis, and operate against defined service level objectives.
• Work in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding

Qualifications

To be successful in this role you have:

• Bachelor’s degree in computer science, software engineering, or a closely related – Required
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 2 years of work experience in software development
• Experience with debugging and testing software through a CI lifecycle
• Experience with Java, Python, OOP, and Design Patterns
• Experience with relational databases such as MySQL and Oracle. Click house is advantage
• Experience with Kubernetes in production, including Helm and CI/CD - Advantage
• Some working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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