Brillio

Associate Software Development Engineer - R01571396

Brillio  •  Bengaluru, IN (Onsite)  •  8 days ago
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Job Description

Associate Software Development Engineer

Job requirements

  • Develop and implement tailored solutions on Salesforce Service Cloud to enhance case management, field service, and digital engagement.
  • Configure and optimize Service Cloud features such as Case Management, Knowledge Base, Omni-Channel, and Self-Service portals to maximize operational efficiency.
  • Build and maintain automation using Salesforce Flows, Process Builder, and Apex triggers to streamline business processes.
  • Integrate Salesforce Service Cloud with external systems and applications using REST/SOAP APIs and middleware tools.
  • Resolve complex technical issues to ensure high availability and optimal performance of Service Cloud applications.
  • Collaborate with business stakeholders, analysts, and QA teams to gather requirements and deliver robust solutions.
  • Implement security best practices, including user roles, profiles, and permission sets within Salesforce Service Cloud.
  • Document technical solutions and system configurations, and provide knowledge transfer to support teams.
  • Salesforce Service Cloud development
  • Case Management configuration and automation
  • Salesforce Flows and Process Builder
  • Apex development (classes, triggers, test classes)
  • Salesforce APIs (REST, SOAP) integration
  • Self-Service portals and Knowledge Base setup
  • Omni-Channel routing
  • Field Service Lightning configuration
  • Lightning Web Components (LWC)
  • Salesforce security and sharing model
  • Salesforce Field Service implementation
  • Third-party integration tools (e.g., MuleSoft, Dell Boomi)
  • DevOps tools for Salesforce (Gearset, Copado)
  • Salesforce Certified Service Cloud Consultant certification
  • Agile development methodologies
  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
  • Salesforce Platform Developer I certification
  • Salesforce Certified Service Cloud Consultant certification
Brillio

About Brillio

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Founded in 2014 as a digitally native full-service digital transformation services and consulting firm, we apply our expertise in customer experience transformation, data analytics, Artificial Intelligence (AI), platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

Headquartered in Dallas, Texas, we are powered by a diverse global team of world-class professionals across the U.S., the UK, Romania, Canada, Mexico and India, and are certified a Great Place to Work®. We help clients harness the transformative potential of the four superpowers of technology: cloud computing, Internet of Things (IoT), AI, and mobility. We bring deep expertise across the full spectrum of digital capabilities:

• Accelerating customer experience transformation to drive growth, customer advocacy, and superior customer experience

• Powering intelligent enterprises by harnessing the potential of data, analytics, and AI

• Crafting products of relevance with a product mindset and high-performance engineering

• Enabling enterprise agility with resilient cloud infrastructure and security

To learn more, please visit https://www.brillio.com/ and follow us here or @brillioglobal.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Dallas, Texas
Year Founded
Unknown
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