Job Description

Are you ready to build your digital career while supporting the delivery of a critical national service?

Disclosure Scotland (DS), an executive agency of the Scottish Government, is recruiting an Associate End User Computing Engineer to join our Digital and Technology team. As part of Scotland’s public protection system, DS is transforming how it delivers services - using modern, user-focused technology to safeguard vulnerable groups and improve how we work.

In this role, you will provide first-line IT support, managing incidents and service requests, supporting devices and user accounts, and contributing to problem resolution and service improvement activities. Your primary objective will be to deliver reliable, user-focused IT support while developing your skills and contributing to the continuous improvement of our digital services.

Responsibilities:

• Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Show an awareness of problem resolution processes.
• Pass problems on to your team.
• Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational).
• Contribute to the implementation of remedies and preventative measures.
• Collate data from depositories and provide basic reporting.
• Show an awareness or understanding of user experience analysis and its principles.
• Explain the purpose of user stories and the focus on user needs.
• Responsible for 1st line support of all desktop, laptop and Macbook ticket issues, including but not limited to – hardware fault investigation, password and account maintenance Setting up accounts as requested, liaise with Security personnel to validate access permissions.. Ensuring that all issues are documented within JIRA tickets.
• Use of the JAMF Apple management suite to administer Macbook devices documenting all assets and ensuring that hardware, software and licence details are fully documented and up to date at all time by reviewing the asset register regularly.

Success Profile

We use assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements

Technical / Professional Skills: 

This role is aligned to IT Operations End User Computing Engineer in the Government Digital and Data Profession.

These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations End user computing engineer - Government Digital and Data Profession Capability Framework

Essential Experience:

• Experience of providing 1st line resolution by troubleshooting basic incidents, recording actions taken and escalating more complex issues to senior colleagues for resolution to meet the needs of the customer.
• Demonstrate an understanding of ITIL functions, such as Incident and Problem Management providing support to these roles to aid development.
• Experience of ITSM tool functionality to correctly register, categorise, update and fulfil support tickets and service requests at 1st line level.
• Excellent communication skills, both verbal and written, with the ability to engage with colleagues at all levels.
• Excellent organisational skills and the ability to work in a team environment.

How to apply

Apply online, providing a CV and Supporting Statement of no more than 750 words which provides evidence of how you meet the Experience listed in the Success Profiles above.  Be sure to provide specific examples of work that you’ve done that showcase your relevant experience.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Candidates will have their applications assessed against all Experience criteria.

Candidates who are successful at sift stage will be invited to attend an Interview and Technical Assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the Technical Assessment will evaluate the Technical Skills relevant to the role.

Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack, which will outline the skills to be assessed and the assessment methods to be used.

Following the application sift, there may be a telephone interview as part of the assessment process before the main interview.

Assessments are scheduled for w/c 15 June 2026 however this may be subject to change.

Apply before 23:59 on 31 May 2026. This post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).

Recruitment Principles:

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

About us:

Disclosure Scotland (DS) is an Executive Agency of the Scottish Government, operating on behalf of the Scottish Ministers, to perform an important safeguarding role for the people of Scotland. The work of DS directly supports the Scottish Government’s National Outcomes for Children and Young People, Economy, Fair Work and Business, Communities and Human Rights. To contribute to these, DS is responsible for three primary services, managing and delivering the Protecting Vulnerable Groups (PVG) Scheme, Disclosure services, including processing applications for disclosure certificates and the National Barring Service for Scotland which combined, enable safer recruitment decisions to be made by employers, providing safer spaces for all of us when accessing services. These are exciting times for DS. We are transforming our business by continually improving our service offering to our customers and stakeholders.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules

Working pattern:

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. You will be required to be on site 3 days per week. If you have specific questions about the role you are applying for, please contact us.

Security checks:

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

Applicants must be willing to go through Home Office Security Clearance check (SC), this is on top of the standard BPSS that all SG staff are required to get and pass.

You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide

Equality statement:

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information:

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website

Read our Candidate Guide for further information on our recruitment and application processes.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information:

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website

This post is open to Internal Scottish Government candidates and Common Citizenship organisations only.

Please apply before 23:59 - 31/05/26