Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Qualification/ Experience

• A holder of a Regular BTech / MCA .
• Total experience: 5 to 7 years.
• Experience in SaaS application support, preferably in Contract Lifecycle Management (CLM) tools like Icertis.

Normal business Timings

• Typically 1 pm to 10 pm IST however participation in late evening calls with US stakeholders are expected .

Essential Icertis CLM Support experience

• Strong experience in post-implementation support, system administration, incident management, and continuous improvement of the Icertis Contract Lifecycle Management (CLM) platform.
• Strong understanding of contract types, legal documentation workflows, and compliance frameworks. - Experience in configuring enterprise SaaS tools, preferably Icertis.
• Strong experience in Configure and manage contract templates, workflows, clause libraries, rules, and user roles.
• Familiarity with REST APIs, JSON, XML, and system integration concepts.
• Excellent analytical, documentation, and communication skills.
• Experience in stakeholder management across business and technical teams.

Essential other experience

• Strong experience of working with the US / UK teams.
• Excellent English communication skills.
• Subject matter expert on all things – represent product process, product organization and product escalations
• Drive for process improvement and design.
• Positive attitude under pressure, outgoing, approachable and proactive and the ability to elicit cooperation from a wide variety of sources
• Self-Driven and extremely autonomous
• Flexible in work timings. May need to work in odd hours or weekends occassionally eg. early / late, weekends etc.
• Adaptability, Portray a positive attitude, Flexible ,Multitask orientated.
• Accept guidance, Listen well and utilize information.
• Should have strong knowledge / experience of Google Suite, MS Office

Good to have Tech

• Icertis CLM certification (if available).
• Exposure to change management or Agile methodologies.
• Knowledge of tools like Jira, ServiceNow, or Power BI.
• Experience with Coupa, Ariba, or Conga Tools.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com