Job Description

As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and ongoing success.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery
• Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders
• Owns end to end delivery of entire features and contributes to key initiatives
• Considers and plans for upstream and downstream implications of new product features on the overall platform experience
• Writes the requirements, epics, and user stories to support product development
• Acts as a scrum master to coordinate sprint activities for the delivery team
• Coordinates and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout
• Supports and trains end-users to drive adoption and maximize the platform’s capabilities
• Partners with cross-functional teams to assist with broader Salesforce initiatives and improvements
• Participates in release and change management activities, compliance with the firm’s risk, controls, and regulatory standards
• Analyzes, tracks, and evaluates product metrics across the product development life cycle
• Configures complex reports and dashboards to enhance service operations

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Exposure to operational management and change readiness work streams
• Developing knowledge of data analytics and data literacy
• Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities

Preferred qualifications, capabilities, and skills

• Salesforce Administrator certification
• Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc.
• Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.