Job Description

About Thomas

At Thomas, we imagine a world of limitless human potential — where people thrive through self-awareness and authentic connection.

For over 40 years, we’ve been pioneers in talent assessment. But now, we’re transforming.

We’re evolving from a trusted assessment provider into a disruptive AI-powered people science platform, uniting behavioural insight, data, and technology to revolutionise how people and teams work together.

Our platform is redefining collaboration — helping organisations unlock intelligent team profiling, behaviour comparison, and personalised growth at scale.

We’re shaping a new era of workplace intelligence.

About the role

Salesforce is a core ‘engine’ for our go-to-market teams. In this role, you’ll help keep that engine reliable and scalable—supporting users, protecting data quality, and contributing to improvements that make it easier for teams to sell, serve and report effectively. Expect a steep learning curve, plenty of support, and the chance to build specialist Salesforce administration experience from the inside out.

If this excites you and you’re ready to grow fast, hit the Apply button — we’d love to hear from you.

Reporting to: Senior GTM Systems Administrator (GTM Optimisation).

Type: Full time

What you will be doing

• Administer and configure Salesforce, including users, permissions, flows, fields, page layouts, record types, dashboards and reports.
• Provide day-to-day Salesforce support, troubleshoot issues, and help manage the GTM Ops service desk and ticket flow.
• Maintain high data quality and build reports and dashboards that deliver meaningful insight to teams and leaders.
• Gather requirements for enhancements and help deliver scalable, user-friendly Salesforce solutions.
• Support platform releases, change control, sandbox environments and ongoing system maintenance.
• Work with key integrated tools such as HubSpot, NetSuite/Celigo, Conga, LinkedIn Sales Navigator and Microsoft applications.
• Create and maintain clear documentation, support materials and user guidance.
• Handle business and customer data responsibly, in line with company policies and security standards.

Requirements

What we're looking for:

• 1 -2 years hands-on experience as a Salesforce Administrator (Sales Cloud focus).
• Salesforce Certified Platform Administrator (ADM-201).
• Experience translating requirements into technical solutions and supporting change/governance.
• Exposure to CRM-stack tools and integration support (where relevant to your environment).
• Additional Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant) are advantageous.
• Strong stakeholder management: able to liaise with stakeholders at all levels and communicate clearly.
• Proactive, responsive, and comfortable in a changing environment.
• Strong attention to detail in configuration, data quality and documentation.
• Confident training users and producing clear, usable documentation.

Benefits

• Holiday – 20 days per annum.
• Early Finish Friday - Finish at 15:00 all year round.
• An extra day off for your birthday and for moving house!
• Hybrid Working
• Employment Assistance Programme - Access to Champion Health which provides a complete support network that offers expert advice and compassionate guidance and is accessible 24 hours a day, 7 days a week, 365 days a year.
• Perkbox – a communication, health & wellbeing, and discount portal, allowing members of Team Thomas to keep up to date with business news, access information on health & wellbeing offerings and access discounts on a wide range of retail products and leisure activities.
• Personalised Feedback Session - with an enablement specialist to gain insight into own Thomas insights.
• Dress down policy – other than for client facing meetings where appropriate.
• Enhanced parental leave.